Shireen Dirk
Head of Sales Operations
CURRICULUM VITAE
Mrs Shireen Dirk
Phone +27 82 542 5752
Email [email protected]
Location Cape Town, South Africa
PROFILE
Highly motivated and results-oriented Sales and Call Centre Manager with over 17 years of experience in driving revenue growth, optimising operational efficiency, and leading high-performance teams. Adept at developing and implementing strategic sales initiatives, I excel in managing both inbound and outbound campaigns, ensuring exceptional customer service, and meeting and exceeding sales targets.
OBJECTIVE
Seeking a challenging position in a dynamic organisation where my leadership skills and passion for fostering team growth can be utilised to drive sales, enhance customer satisfaction, and contribute significantly to the company’s success. Dedicated to creating a positive and productive work environment, I am committed to continuous learning and improvement, aiming to leverage my expertise to exceed organisational goals and objectives.
EDUCATION
Imperial Underwood Campus
Office Computing & Admin, 2002
Subjects: Business Communication, Office Skills, MS Word, MS Excel, MS PowerPoint, PC Orientation, Internet and E-mail, Typing Theory (Typing Speed: 35 wpm)
Steenberg High School
Grade 12, 2000
SKILLS TRAINING
Customer Service Skills, High Speed Training
Bronze Level Sales Professional, Sandler Training
EMPLOYMENT HISTORY
bOnline Limited
Call Centre Manager / Sales Manager / Head of Sales, November 2014 – Present
Manage Outbound/Inbound/Retentions and Loyalty Campaigns
Ensure Monthly and Quarterly targets are met
Analyse data for improvement areas
Manage sales staff, ensuring targets are met
Conduct team motivation, coaching, and development
Recommend bonus structures and incentives
Soft launch new Campaigns and fine-tune processes and sales pitch
Follow through on entire process for Recruitment and Training and Onboarding new staff
Manage Account Management and ensure KPIs and SOP’s are updated
Sell Direct Marketing
Call Centre Manager / Campaign Manager (2011)
Sales Team Leader (2007)
Senior Sales Consultant (2006 – 2011)
Sales Consultant (2005 – 2006)
Ensure accurate sales forecasting and manage sales staff and team leaders
Comply with Operational and Business processes and launch new Products/Campaigns/Projects
Conduct daily, weekly, and monthly reporting based on Campaign performance/success
Initiate and chair disciplinary hearings, manage staff annual leave accounts
Monitor entire Campaign operations and implement monthly incentive programs
Identify potential future leaders and start development programs
Gasp Color Imaging (Audiolens Retail Store)
Assistant Store Manager (2003 – 2005)
Sales Assistant (2003 – 2005)
Manage store operations, banking, and stock ordering
Administer staff training on new products and maintain good sales etiquette
Syntell Business Solutions
Inbound Sales/Customer Service (2002)
Manage sales and order taking for cricket world cup campaign
Maintain good quality and telephone etiquette
ACHIEVEMENTS
Pass Itisa leadership course with distinction (Selldirect Marketing – Itisa Academy)
Top retentions agent in South Africa for 2006 and Milestone award (Cell C SP)
Receive Rising star award on 2 occasions, Values Award, and promoted 3 times in 9 years
REFEREES
Available on request