Shireen Dirk

Photo

Shireen Dirk

Login to contact the Candidate

  • Preferred : South Africa
  • Expected : R20k USD/Month
  • Updated 5 months ago

Head of Sales Operations

  • Age : 40 Years Old
  • Gender : Female
  • Educational Attainment :- Senior School
  • Availability :- 20 Hours/week
  • Experience :- 17 Years

 

CURRICULUM VITAE

Mrs Shireen Dirk

Phone +27 82 542 5752

Email [email protected]

Location Cape Town, South Africa

 

PROFILE

Highly motivated and results-oriented Sales and Call Centre Manager with over 17 years of experience in driving revenue growth, optimising operational efficiency, and leading high-performance teams. Adept at developing and implementing strategic sales initiatives, I excel in managing both inbound and outbound campaigns, ensuring exceptional customer service, and meeting and exceeding sales targets.

OBJECTIVE

Seeking a challenging position in a dynamic organisation where my leadership skills and passion for fostering team growth can be utilised to drive sales, enhance customer satisfaction, and contribute significantly to the company’s success. Dedicated to creating a positive and productive work environment, I am committed to continuous learning and improvement, aiming to leverage my expertise to exceed organisational goals and objectives.

 

EDUCATION

Imperial Underwood Campus

Office Computing & Admin, 2002

Subjects: Business Communication, Office Skills, MS Word, MS Excel, MS PowerPoint, PC Orientation, Internet and E-mail, Typing Theory (Typing Speed: 35 wpm)

Steenberg High School

Grade 12, 2000

SKILLS TRAINING

Customer Service Skills, High Speed Training
Bronze Level Sales Professional, Sandler Training

 

EMPLOYMENT HISTORY
bOnline Limited

Call Centre Manager / Sales Manager / Head of Sales, November 2014 – Present

Manage Outbound/Inbound/Retentions and Loyalty Campaigns
Ensure Monthly and Quarterly targets are met
Analyse data for improvement areas
Manage sales staff, ensuring targets are met
Conduct team motivation, coaching, and development
Recommend bonus structures and incentives
Soft launch new Campaigns and fine-tune processes and sales pitch
Follow through on entire process for Recruitment and Training and Onboarding new staff
Manage Account Management and ensure KPIs and SOP’s are updated

Sell Direct Marketing

Call Centre Manager / Campaign Manager (2011)

Sales Team Leader (2007)

Senior Sales Consultant (2006 – 2011)

Sales Consultant (2005 – 2006)

Ensure accurate sales forecasting and manage sales staff and team leaders
Comply with Operational and Business processes and launch new Products/Campaigns/Projects
Conduct daily, weekly, and monthly reporting based on Campaign performance/success
Initiate and chair disciplinary hearings, manage staff annual leave accounts
Monitor entire Campaign operations and implement monthly incentive programs
Identify potential future leaders and start development programs

Gasp Color Imaging (Audiolens Retail Store)

Assistant Store Manager (2003 – 2005)

Sales Assistant (2003 – 2005)

Manage store operations, banking, and stock ordering
Administer staff training on new products and maintain good sales etiquette

Syntell Business Solutions

Inbound Sales/Customer Service (2002)

Manage sales and order taking for cricket world cup campaign
Maintain good quality and telephone etiquette

ACHIEVEMENTS

Pass Itisa leadership course with distinction (Selldirect Marketing – Itisa Academy)
Top retentions agent in South Africa for 2006 and Milestone award (Cell C SP)
Receive Rising star award on 2 occasions, Values Award, and promoted 3 times in 9 years

REFEREES

Available on request

Scroll to Top