Segale Mosheshe

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Segale Mosheshe

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  • Preferred : EST
  • Expected : 500 USD/Month
  • Updated 4 months ago

Customer Service Representative

  • Age : 54 Years Old
  • Gender : Male
  • Educational Attainment :- Matric
  • Availability :- 40 Hours/week
  • Experience :- 10 Years

Work Experience:
BMW/CCN,
Customer Service Representative 2005–2006
• Handled incoming customer calls, maintaining high telephonic etiquette
• Logged and managed cases, ensuring detailed information and follow-up
• Provided information on products, motor plan extensions, and new launches
• Liaised with specialists and dealers to assist customers
• Achieved quality rating of 80% and productivity level of 75%
·
Nissan Diesel/T-R-M,
Call Centre 2007–2008
• Managed incoming customer calls related to breakdowns
• Coordinated between clients and mechanics for breakdown resolution

 

Debis/Aegies,
Customer Care Representative 2009–2011
• Received and addressed incoming customer calls
• Managed outstanding faults and orders, and escalated issues to management
• Logged and dispatched calls to field application specialists
• Established and maintained customer relationships
·
Siemens Healthcare,
Customer Care Representative 2012–2017
• Provided a single point of contact interface between Siemens Healthcare and customers
• Handled incoming calls, feedback on faults and orders, and system modifications
• Managed administrative duties and data capturing in the SAP system
• Planned PM services and annual QA tests for customer machines
Handled spare part orders, quotations, and commercial invoices

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