Segale Mosheshe

Customer Service Representative

Work Experience:
BMW/CCN,
Customer Service Representative 2005–2006
• Handled incoming customer calls, maintaining high telephonic etiquette
• Logged and managed cases, ensuring detailed information and follow-up
• Provided information on products, motor plan extensions, and new launches
• Liaised with specialists and dealers to assist customers
• Achieved quality rating of 80% and productivity level of 75%
·
Nissan Diesel/T-R-M,
Call Centre 2007–2008
• Managed incoming customer calls related to breakdowns
• Coordinated between clients and mechanics for breakdown resolution

Debis/Aegies,
Customer Care Representative 2009–2011
• Received and addressed incoming customer calls
• Managed outstanding faults and orders, and escalated issues to management
• Logged and dispatched calls to field application specialists
• Established and maintained customer relationships
·
Siemens Healthcare,
Customer Care Representative 2012–2017
• Provided a single point of contact interface between Siemens Healthcare and customers
• Handled incoming calls, feedback on faults and orders, and system modifications
• Managed administrative duties and data capturing in the SAP system
• Planned PM services and annual QA tests for customer machines
Handled spare part orders, quotations, and commercial invoices