Ryan Smith

Business Manager/Digital Marketer

Ryan Smith Business Manager

Working remotely from Cape Town, South Africa |+(27) 62-087-9319 | [email protected]

Profile

Customer-focused and tech-savvy business manager with a thorough understanding of sales, customer relations and digital marketing with a strong design background. A clear verbal and written communicator with logical problem solving skills and the ability to multitask.

Remote ready with quiet home office
Dedicated 50/50 mbps fibre line
Available to work international business hours

Skills

Digital Marketing
Photoshop
Video editing
Customer relations
Windows & OSX  Proficient
Shopify & Clickfunnels
Project management
G-suite & Ms Office
Basic SEO
Customer service
Wix
SEO copywriting

Amazon, Remotely from  Cape Town, SA [Ecommerce]

Oct 2020 to Feb 2021

Virtual Technical Support – Live chat – UK Marketplace

Duties:

Providing prompt, efficient, detailed and high quality customer-oriented service
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers
Working with customers to understand how they use services, and providing valuable feedback to business and development teams
Assuming responsibility for developing detailed knowledge about specific product lines and features
Escalating unresolved queries to the next level of support
Creating trouble tickets
Attending weekly team meetings via live video (Chime)

CTL Events T/A The Bang Bar, Cape Town, SA [Events Company & Entertainment Venue]

2011 to 2018

Business & Digital Marketing Manager

Duties:

Planning, production and management of onsite and off site events
Customer relations
Management of daily operations
Managing staff and shift rosters
Managing budgets and finances
Liasing with external reps and contractors
Digital content creation and management
Content planning and scheduling
Graphic design
Online community building and management
Online ad campaign management – Facebook Ads Manager
Digital communication

VMLY&R (Originally Y&R – Young & Rubicam), Cape town, SA [ Ad agency]

2008 to 2011

Content Coordinator

Duties:

Collaborate with design team to plan print layouts
Manage and maintain image database
Work closely with the marketing team to create digital media
Source images for campaigns
Oversee product photography shoots

Moonlighting Films, Cape Town, SA [Film production company]

2006 to 2008

Researcher

Duties:

Location research and presentations according to client brief
Manage and maintain image database
Creating FTP sites to present prospective locations
Coordinating location recce and shoots
Editing and presenting castings videos
Designing web banners

Wine of The Month Club, Cape Town, SA [Call Centre]

2004 to 2006

Telesales & Customer Service Agent

Duties:

Membership sales from warm leads
Cold calling and debt collection
Contacting and upselling existing clients
Tending to account, order and delivery queries
Updating customer information accurately in the database
Providing customers product and service information
Empathetically resolving the customer’s product or service related problems
Keeping up to date with latest product knowledge

Education

Matric/High School Diploma, Groenvlei Senior Secondary, Cape Town, SA, 1999

Fundamentals of Digital Marketing, Google Digital Skills for Africa Certified, 2020

DMAT Certified (Digital Marketing Aptitude Test) Red & Yellow, 2020

Technical Summary:

Proficient with PC, Mac and Microsoft Office (Word, Excel, Outlook, PowerPoint)
Experienced in Adobe Photoshop
Deep knowledge of social media includes Facebook, Instagram & Youtube.
Basic knowledge of HTML, SEO & SEO Copywriting
Video editing in I-movie

Hobbies & interests: Nature hikes.