Patricia Makatesi

Administrator

Patricia Makatesi
Phone: +27 (064)056 8682
E-mail: [email protected]
Marital Status: Married
Drivers License: Yes
Address: Aandblom Road, Suikerbossie Villas unit 114, Belhar 7493

Professional Summary
As an office administration professional, I have gained extensive experience in various roles such as reception, sales invoice clerk, and customer service. Throughout my career, I have acquired skills such as efficient office administration, delivering exceptional customer service, performing complex clerical duties, and maintaining a positive and professional demeanor. With a deep understanding of day-to-day office operations, I am very detail-oriented and excel at multitasking, prioritizing work, and managing time effectively. My ability to communicate effectively with clients and colleagues alike makes me a valuable asset to any organization. Overall, my extensive experience in office administration, reception, sales invoice clerk, and customer service makes me well-equipped to take on any administrative role.

Work Experience
07/2023 – currently Kelly Adcorp Recruitment
HR Assistant & Receptionist Administrator Temp– (Various)
1. Mpact – Epping Industria

• Assisting HR administrator on a temporary basis.

02/2016 – 07/2022 Prac-Pak
Delivery Manager
• Co-ordinating finished production runs with the distribution of customer orders to ensure on-time deliveries.
• Monitoring customer orders in production.
• Managing call-off orders.
• Attend to customers’ orders placed telephonically and by email.
• Invoicing on Pastel.
• Sending monthly statements to customers.
• Assisting with Wages.
• Ensuring clients were kept up to date by including memos with the appropriate invoice.
• Check invoices for discrepancies in price, quantity, and items.
• Managing and organizing the reception area.
• Receiving and capturing customer orders for further processing.
• Ensuring that works orders are available.
• Standing in for Receptionist when needed.
• Managing cash sales.
• Organizing courier services.
• Managing stationary for the company and production.

09/2014 – 01/2016 Contact Personnel Recruitment
Receptionist Administrator – (Various)
2. Distell – Epping Industria
3. SANRAL – Bellville
4. Paar Media Cape – Montague Gardens
5. Business Partners – Stellenbosch
6. Pep Head office – Parow Industria
7. Rialto Foods – Montague Gardens
8. Metrofile – Airport Indistria

• Welcoming guests
• Liaising with couriers and suppliers
• Switchboard operation – screening and directing of calls and messages
• Assisting and directing all walk-in guests
• Filing
• Ordering of stationary
• Booking of boardrooms and ensuring all equipment is in working condition
• Sending faxes via email to relevant people
• Send the clocking every morning for the Temps and Employees
• Collecting all Leave/sick leave form

04/2003 – 08/2014 Mr Price Sport
Regional Coordinator / PA
• Casual application forms must be sent no later than 12 0’ clock on a Friday ever week.
• Casual Schedules must be sent to the casual salary department no later than 12 0’ clock on a Monday every week or Tuesday if Monday is a public holiday.
• Monday Reporting must be sent to the relevant person in OPS by no later than 1 0’ clock on a Monday every week or Tuesday if Monday is a public holiday.
• Permanent associate’s application forms must reach salaries department before the 07th of every month.
• Overtime schedules must reach salaries department before the 07th of every month.
• Salary Increments must be sent to the OPS office for signing before the 5th of every month.
• Ensure that the relevant paperwork is filled in, ITC checks are clear, that the correct banking details are submitted, code of conduct and casual contract is signed and ensure this reaches salaries department no later than 2 0’ clock on a Friday.
• New associates application forms, with banking details, ITC checks, code of conducts, letter of appointment and a copy of ID must be faxed to salaries department. References must be checked.
• When an associate resigns or is terminated the termination form must be sent immediately to salaries department.
• Overtime must be done on a weekly basis. At the end on the month the overtime must be checked and then emailed to salaries department.
• Collect stores forecasting for the new month, comparing to budget and making the relevant changes with the AM and store manager.
• Reporting any out of line expenses to the AM.
• Submitting overtime schedules increments, leave forms, new applications, terminations and compulsory month end returns to salaries.
• Send monthly stationery orders for all stores to stationery department.
• Sending AM Monthly planner to OPS manager.
• Give feedback on variance reports i.e. controllable expenses.
• Report any store problems to AM.
• Daily filing of paperwork from stores.
• Entertaining guests e.g. making tea, coffee for a visitor from Support Centre.
• Ensure AM is aware of all meetings, important memos or messages.
• Ensure AM is aware of staff going on any courses.
• Work directly with Area Manager, Operations Manager & Store associates making sure that the area administration is done timeously and efficiently.

Education
1996
Ravensmead Secondary School
Grade 12

03/2018
Alison online
Diploma in Human Resources
Diploma in Supply Chain Management

04/2018
Diploma in Project Management

04/2023
Diploma in Business Administration

01/2023
Young People@work
Short Course Certificates
• Basic Office Administration
• Professional Job Seeking Skills
• Effective Customer Relations
• Effective money management
• Personal Development Skills
03/2023
Power Education Online
Certificates
• Office Administration Management
• eCommerce Management
• Finance and Business numeracy
• Public Relations Marketing Advocacy

Languages
English — Afrikaans

References
Joslynn Bernardo (Kelly Adcorp Recruitment): 084 919 1285
Louisa Joubert (Prac-Pak) :083 347 6769
Rene Ravells (Contact Personnel Recruitment): 083 362 3545
Cheryl Anne Macquena (Mr Price Sport): 061 038 0100