okuhle makalisa
Virtual Assistant
An experienced Virtual Assistant with a background in administrative support, customer service, and sales. Proficient in CRM management, scheduling, data entry, and real-time monitoring. Adept at handling communication, problem-solving, and delivering exceptional service to clients in dynamic environments.
- attention to detail.
- Communication
- Problem-solving
- Real-Time Monitoring
- Reporting and Analysis
- Scheduling and Forecasting
- Time management
Education
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2017-2017
Matric at Gadra Matric School
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2018-2019
N5 Business Maganemet at Eastcape Midlands College
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2024-2024
Virtual Assistant at ALX Africa
Experience
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2020- Present
Airbnb Host at Self Employed
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Managed bookings, maintained guest satisfaction, and handled customer inquiries.
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2020-2023
Front of House Manager at Geraldine Viviers
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Supervised staff, improved operational efficiency, and resolved customer complaints.
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2023-2024
Virtual Assistant at Khanyi Pupuma
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Coordinated administrative tasks, managed communication, and performed data entry.
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2024- Present
Call centre/Sales Agent at Unateus
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Handled inbound and outbound calls, exceeded sales targets, and utilized CRM software.