Ntabiseng Precious Tsotetsi

Education

2015

Grade 12 (Matric) at Glenbrack High School

Experience

January 2017 - August 2020

Telesales Consultant at iTalk Financial Services

Duties
– Contacting potential customers to inform them about our products
– Answering questions about the company and products
– Closing sales
– Keeping records of calls and noting useful information

January 2021 - December 2021

ICT eCadre at Ukhanyiso Primary School

Duties
– Providing Information and Communications Technology (ICT) support to teachers and learners
– Updating operating system software and applications
– Uploading educational apps and content to teachers and learners’ devices
-Charging and keeping all schools’ ICT equipment safe
-Helping teachers with coding and robotics curriculum

January 2022 - December 2022

Technical Support Agent at HTN Attorreys

Duties
-Resolving tickets representing staff-generated technical requests or problems
– Troubleshooting technical issues to maintain productivity
– Testing compatibility of new programs with existing ones
– Installing software and necessary applications for workflow
– Carrying out software, network and database performance tuning

January 2023 - September 2023

Customer Service Consultant at CCI South Africa

Duties
-Answering incoming phone calls
-Following SOPs to help clients with troubleshooting
-Entering and updating customer information
-Notating tickets regarding interactions with clients on Zendesk