Mzondase Malindi

Administrator, PR Assistant, Virtual Assistant, Digital Writer and Client Liaison

MZONDASE GCINILE MALINDI
15A Ironwood Lane, Heuweloord. Centurion Pretoria, 0175 | 0712066985/0658466118|Female| Black| 9403140472082| [email protected] | Code 8 License
Objective
I’m seeking to be a Administration Officer and Client Liaison as my history in office functionality proves to me my skills can fully engage in this role successfully for myself and the organization.
Education
DIPLOMA | IN PROGRESS | UNISA
· Major: Public Relations
· Minor: Communications
· Related coursework: Management
CERTIFICATE | 2023 | ACTION FACTORY
· Major: Neuro- Linguistic Programming [NLP]
· Minor: Life Coaching
· Related coursework: Counselling
CERTIFICATE | 2022 | DAMELIN COLLEGE
· Major: Office Administration
· Minor: Office Process
· Related coursework: Task Management
CERTIFICATE | 2012 | SUTHERLAND HIGH SCHOOL
· Major: Business Studies, Economics, Hospitality
· Minor: Mathematical Literacy, LO, PE
· Related coursework: English, Afrikaans
Skills & Abilities
ETHICAL · I’m a trustworthy and follow a set of values that correspond with the organization. I take ethical conduct seriously in the place of work.
PROFESSIONALISM I’m able to hold a certain standard that abides to the organization’s expectation, this allows for the organization’s image to be fully intact and upheld.
COMMUNICATION I’m able to communicate to subordinates and superiors and within a team, communication is one of my strongest attributes.
LEADERSHIP I’m able to show others and communicate with them as to how things operate to make the goals of the business more viable.
INTERPERSONAL I’m able to work well with others and relate to the organization’s way of operating.
ORGANIZED I’m able to keep my work area, documentation, and processes in order and in operational form.
DECSION MAKING I’m a decisive person, I can make clear headed decisions under pressure.
PROBLEM SOLVING I’m able to come up with techniques and suggestions to ease obstacles the organization faces
ADAPTABLE I adapt easily to change and situations.
EMPATHETIC: Able to understand and relate to another individual
TEAM PLAYER: Able to help others and receive help and engage in office culture.
CUSTOMER ORIENTATED: I’m able to focus on the needs of a client.
Key Skills
Office Coordination- booking& serving meetings, assisting clients, assisting with office operational services , controlling office correspondence, monitoring clerical functions, maintaining office records.
Technology Literate- using any database the organization has for functionality, managing the database.
Administration functions- memo writing, minute taking, bookkeeping, compiling legislation, appointment making, diary management, record keeping, filing, letter drafting, document processing, compiling of documents, photocopying.
Telecommunications- emailing, correspondence, telephone appointments and communication, faxing.
Microsoft Office- word, outlook, excel, publisher, powerpoint, one note and teams.
Computer Literacy- using windows, navigate operating system, use computer apps for functionality.
Counselling- coaching and uplifting individuals, understanding complex situations, finding solutions and change for individuals, placing empathy and being able to refer individuals to outlets best suited to their problems.
Experience
VIRTUAL ASSISTANT: 10/2023- CURRENT [HELPSQUAD]
· File Keeping, Administration, Microsoft Office, Client Complaints, Directing of Clients to Appropriate Staff Members and Departments, Office Coordination, Processing Documents, Basic Troubleshooting, Escalating Complaints, Escalating Leads, Closing Leads, Appointment Setting. App and Website Navigation.
COUNSELLING VOLUNTEER: 02/2023- 10/2023 [SADAG]
I volunteer every Saturday from 8am to 12pm as a telephonic counsellor.
· Administration, Filing, Emailing, Memo Writing, Minute Taking, counselling, software administration, registration and compiling suitable references for callers.
ADMINSTRATIVE OFFICER: 02/2019- 07/2023 [REMPO SERVICES]
From 2014 I have attained and fulfilled these tasks as an administrator:
· Administration, Filing, Emailing, Memo Writing, Minute Taking, Bank Statements, VAT Compiler, Accounting Sheets, Tender Administrator, Tax Certificate, CIPC Registration, CSD Registration and Microsoft Office, Prepare Payslips, Prepare Leave Forms and Registers
RECEPTIONIST: 01/2017- 01/2019 [THANDOZAMA TRADING PROJECTS]
· File Keeping, Administration, Microsoft Office, Client Complaints, Telecommunication Operator, Directing of Clients to Appropriate Staff Members, Office Coordination, Processing Documents.
ADMINSTARTOR: 03/2014- 11/2016 [NEILOS TRADING]
· Administration, Filing, Emailing, Correspondence, Budgeting, Scheduling, Computer Microsoft Office, Bookings, Prepare Meetings, Set up Refreshment Station, Handling Travel Arrangements
References
SUPERVISOR | HELPSQUAD
Grace Cronje:
083 633 4576
[email protected]
SUPERVISOR | SADAG
Makgwale Selepe:
073 945 7533
[email protected]
CO-DIRECTOR | REMPO SERVICES
Thandi Maphake:
076 797 6253
[email protected]
DIRECTOR | THANDOZAMA TRADING & PROJECTS
Emily Mtsweni:
071 244 0821
[email protected]
DIRECTOR | NEILOS TRADING
Neilos Demus:
072 286 6900
[email protected]
Cover Letter
To whom it may concern,
I’m a young driven diverse person, who specializes in Administrative Processes but has a spectrum of skills that reach into Client Liaison, Customer Service, Advertising, Public Relations and Branding.
I draw my energy and passion from my need to learn and always grow as an individual. This position for me will fulfill that exact purpose. I thrive in new environments, people and situations.
I tackle problems head on and move forward with the goal of the day. Please have a look at my CV attached and I thank you for your time and consideration.
Kind Regards,
Mzondase Malindi
071 206 6985