Mirriam Molefe

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Mirriam Molefe

  • Preferred : UK US
  • Expected : 1500 USD/Month
  • Updated 6 months ago

Customer Service Representative

  • Age : 37 Years Old
  • Gender : female
  • Educational Attainment :- Diploma In contact Center Work Readiness
  • Availability :- 40-45 Hours/week
  • Experience :- 13 Years

Education
Prudens Secondary School
Matric
12
In-Service Training
Inter Active Technologies
Pilots License
Modules: Iat Pilot’s Certificate
Managing Performance
Call Centre Mathematics
Contact Centre Design
Skills
Oracle
Microsoft Applications
Time Management
Verbal, Written and Interpersonal Communication
Achievements & Awards
·I had the opportunity to work within the Customer service Department for almost 12 years wherein during the
restructuring I was then transferred to the Written Correspondence Department. ·I made sure that the Team
does not experience a huge turnout of disputes and thus avoided unnecessary complains. ·I had to also make
sure that reports for Weekly Monthly, Quarterly, and Annual Reports are well prepared and submitted on time
and there has never been complaints from the same structures.
Areas Of Expertise
Customer Liason
Administration
Data Capturing
Inbound Support
Technical Support
Experience
TransUnion
Customer Support Associate
Responsible for answering inbound and Outbound phone calls for all T & E products.
Assisting consumers with their TU online accounts ,
Resetting username and passwords
Cancelling their online subscriptions
Processing Payments
Adding new Credit/Debit cards for payment processing
Navigating Customer on the TU website
Assisting with Technical and Billing queries
Support both customers and consumers who use T&E services to screen individuals for rental housing and
employment opportunities.
FNB
Customer Service Agent
·Analyse and make recommendations about Improvements to specialist systems.
· Identify and escalate priority issues per Client specifications.
· Redirect problems to second tier
· Offer alternative solutions where appropriate with the objective of retaining customers’ and client’s business.
Sept 2009 – November 2016
· Deliver service and support to end-users using and operating automated call distribution phone software, via
remote connection or over the Internet;
· Interact with customers to provide and process information in response to inquiries, concerns, and requests
about products and services;
· Deliver service and support to end-users using and operating automated call distribution phone software, via
remote connection or over the Internet
· To provide the clients with excellent service by ensuring that they are served promptly, understanding their
needs and processing their request
Bytes People Solutions
Customer Service Agent
· Assisting with incoming calls and make out going call to clients.
· Assisting with Technical, Billing and General Queries.
· Communication with clients via Email, Live Chat and Social Media.
2IC/STAND IN TEAM LEADER 2014-2016
· Daily, Weekly and Monthly Reports.
· Call Listening and side by side calls
· Call Evaluations
· Coaching duties.
· Updating of Major Banks Spreadsheet on Excel.
· Daily Register
· Weekly and Monthly KPI
Reference
Rudy McAllister – “TransUnion”
Team Lead
[email protected]
0677575637
Lerato Maluleke – “FNB”
Team Leader
[email protected]
0630890655
Lerato Mabulane – “Bytes People Solutions”
Team Leader
[email protected]
083230212

Education
2013
InService Training at Inter Active Technologies

Pilots License
Modules: Iat Pilot’s Certificate
Managing Performance
Call Centre Mathematics
Contact Centre Design

2001-2003
Matric at Prudens Secondary School

Commercial Subjects

Experience
2009-2016
Customer Service Agent at Bytes People Solutions

• Assisting with incoming calls and make out going call to clients.
• Assisting with Technical, Billing and General queries.
• Communication with clients via Email, Live Chat and Social Media.
• Daily, Weekly and Monthly Reports.
• Call Listening and Coaching duties.
• Updating of Major Banks Spreadsheet on Excel.

2017-2022
Customer Service Agent at FNB

Analyse and make recommendations about Improvements to specialist systems.
· Identify and escalate priority issues per Client specifications.
· Redirect problems to second tier
· Offer alternative solutions where appropriate with the objective of retaining customers’ and client’s business.
Sept 2009 – November 2016
· Deliver service and support to end-users using and operating automated call distribution phone software, via
remote connection or over the Internet;
· Interact with customers to provide and process information in response to inquiries, concerns, and requests
about products and services;
· Deliver service and support to end-users using and operating automated call distribution phone software, via
remote connection or over the Internet
· To provide the clients with excellent service by ensuring that they are served promptly, understanding their
needs and processing their request

May 2022
Customer Service Agent at TransUnion

Responsible for answering inbound and Outbound phone calls for all T & E products.
Assisting consumers with their TU online accounts ,
Resetting username and passwords
Cancelling their online subscriptions
Processing Payments
Adding new Credit/Debit cards for payment processing
Navigating Customer on the TU website
Assisting with Technical and Billing queries
Support both customers and consumers who use T&E services to screen individuals for rental housing and
employment opportunities.

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