Lizelle Jonker

Executive Virtual Assistant

P R O F I L E
I am a highly organized and efficient Virtual Assistant with 18 years of experience in administrative, executive PA experience, real estate support, and management roles. Various courses and accreditations were done, and proof can be provided on request. I am a hard-working individual who is not afraid to face a challenge. I am passionate about my work and know how to do the job. I would describe myself as an open and honest person. If you hire me as a VA, I will be reliable, trustworthy, adaptable, and someone who always demonstrates exceptional time-keeping,
administrative skills, and attention to detail.

W O R K  E X P E R I E N C E
The Office Girl
November 2021 – Present

Administrative tasks: Managing emails, scheduling appointments, organizing calendars,
booking travel arrangements, and handling various day-to-day administrative duties. Data entry and organization: Inputting and organizing data in spreadsheets, databases, or other software systems.

Real estate & property management:
Processing lease applications, credit checks tenant invoicing, landlord payments, month-end
statements, co-ordinating maintenance projects, co-ordinating and resolving tenant and landlord
queries, Project management: Assisting in managing projects, coordinating tasks, and ensuring
deadlines are met.

Bookkeeping and invoicing: Managing financial records, creating invoices, and tracking expenses.
Travel Planning: Researching and arranging travel bookings, itineraries accommodation, and
transportation.

W O R K  E X P E R I E N C E
UAV & Drone Solutions (PTY) Ltd
June 2018 – October 2021

GENERAL MANAGER – 3RD POSITION
General Managing: Tasked with overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals. Profits: Improving efficiency and increasing departmental profits Daily Operations: Managing the company’s overall operations.

QUALITY ASSURANCE MANAGER – 2ND POSITION

UAV & Drone Solutions (PTY) Ltd
March 2016 – October 2021

Quality Management System (QMS) Development:
It is developing and maintaining a comprehensive quality management system that defines the organization’s quality objectives, policies, and procedures.
Process Improvement: Identifying areas for improvement in processes and implementing corrective
and preventive actions to enhance overall quality and efficiency.
Documentation and Record Keeping: Ensuring proper documentation of quality processes, procedures, and test results, and maintaining organized records for future reference and compliance purposes.
Staff Training and Development: Providing training to employees on quality standards, best practices, and relevant tools to foster a culture of quality consciousness within the organization.
Customer Feedback Management: Establishing mechanisms to collect and analyze customer feedback, complaints, and concerns to identify trends and areas for improvement.
Risk Assessment and Mitigation: Identifying potential quality-related risks and implementing strategies to mitigate them to prevent defects and non-conformities.

Root Cause Analysis: Investigating and addressing the root causes of quality issues to prevent their recurrence in the future.

DEBTORS MANAGER – 1ST POSITION

UAV & Drone Solutions (PTY) Ltd
September 2014 – March 2016

Cash Flow: To ensure that the company’s cash flow is maximized through debt collection and minimization of risk.
Policy and Procedures: Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to. Maintain Debtors database by setting up term codes, deleting inactive customers, updating customer contact details, ensuring
uniformity in customer naming conventions, linking customer accounts to account groups, and confirming the accuracy of beneficiary banking details

Credit Application: Ensure that prospective and current Customers’ accounts are governed by contract.
Account Management: Monitor Customer performance against terms. Follow up on non-compliance – resolve through direct interaction with Customer and Branch Managers.
Advise on action to be taken with defaulters. Provide weekly cash flow projections.
Billing: Ensure that correct billing occurs and that all discrepancies and irregularities are analyzed and rectified. Drive and oversee the billing process and authorize credit notes.

PLANNING AND OFFICE MANAGER

Fabio Milano (PTY) Ltd
August 2012 – September 2014

Office Management: Overseeing the day-to-day operations of the office, including managing office supplies, equipment, and facilities to ensure a productive and well-functioning work environment.
Administrative Support: Providing administrative support to different departments or executives, which may include managing schedules, handling correspondence, and organizing meetings.
Communication: Facilitating communication within the office and with external stakeholders. This involves managing memos, emails, and official correspondence. Records Management: Ensuring the proper organization, storage, and security of office records, files, and documents.
Vendor Management: Interacting with vendors and suppliers to negotiate contracts and ensure the timely delivery of goods and services. Project Support: Assisting project management activities,
including tracking progress and monitoring deadlines.

EXECUTIVE PERSONAL ASSISTANT

Pharma Natura (PTY) Ltd
March 2008 – July 2011

Scheduling and Calendar Management: Organizing appointments, meetings, and events on the employer’s calendar, and sending out reminders to ensure they stay on track. Communication: Handling emails, phone calls, and other forms of communication on behalf of the employer. This
may involve screening calls, responding to messages, and relaying important information.
Taking notes and minutes: Attending various meetings on a weekly and monthly basis and taking accurate notes or minutes. Support: To provide full executive support to the CEO in administration, travel arrangements, meeting preparation, and working on specific projects and research as  Required. Reports: Keep up with expenses and produce regular reports.

EXECUTIVE PA & CLIENT RELATIONSHIP CONSULTANT

Old Mutual Brokers

January 2004 – February 2008

Scheduling and Calendar Management: Organizing appointments, meetings, and events on the employer’s calendar, and sending out reminders to ensure they stay on track. Communication: Handling emails, phone calls, and other forms of communication on behalf of the employer. This
may involve screening calls, responding to messages, and relaying important information.
Taking notes and minutes: Attending various meetings on a weekly and monthly basis and taking accurate notes or minutes. Support: To provide full executive support to the CEO in administration, travel arrangements, meeting preparation, and working on specific projects and research as required. Report keeping: Keep up with expenses and produce regular reports.
Switchboard: Answering and directing all incoming calls Administrative tasks: Assisting all Brokers with administrative tasks and appointment scheduling, and processing of new applications.