Laurian Shepstone

Social Media Manager/Executive Administrator

CURRICULUM VITAE OF LAURIAN SHEPSTONE

Personal Information

Name: Laurian Shepstone

Date of birth: 18 May 1980

ID Number: 800518XXXXXXX

Home Language:  English

Status:  Married with 2 children

Cell: 083 243 8855

Availability: Immediate

 

Education

Tertiary Education

Diploma: NQF4 in Real Estate

Diploma: Public Relations Higher Diploma

Institute: Institute of Administration and Commerce (IAC)

Subjects: Organisational Behaviour

Marketing Communications
Marketing Management 1

Concepts of Management Computing

Public Relations 1

Public Relations 2

Public Relations 3
Accounting and Finance
Principles of Law

Economics

Management 1

Management 2

Management 3

Communication

 

Self Education

Building WordPress Websites (since 2020)

Social Media Tools

Social Media Platforms- LinkedIn, Facebook,  Instagram

SEO

Graphic Design for Social Media posts

 

Secondary Education

Grade:  Matric Senior Certificate (1998)

Institute: Kloof High School

Subjects: English

Afrikaans

Typing

Biology

Geography

History

 

Computer Skills / Experience
Microsoft Office (Exel, Word, Access, PowerPoint and Publisher)

Microsoft Outlook and Express

Internet

Sage Pastel and Business Cloud

D6 Communicator

Introduction to Karri App

Quick Books

Touch Typing

Slack

Mail Chimp

Worpress

Internal programs relating to previous positions

Work Experience

FLOURISH SOCIAL MEDIA MANAGEMENT

Period:                 November 2021 – current

Duties:                 Social Media Management for Clients

Building websites

Graphic Design using Canva

Clients:                Minokuhle Coaching Academy

uMom Coach

The Disrupt Agency

Hexachem

Lady Rose Health Products

OFFICE MANAGER AND ISO REPRESENTATIVE

Period:                  11 January 2021 – December 2021

Company:             Customer Retention Systems

Duties:                   Reception Duties

Answering the phone

Sending and responding to emails

Filing

Office Manager

All secretarial duties

Debtors and Creditors

Sales and orders

Maintaining the ISO:9001 System

Training to become the ISO:9001 Internal Auditor

Contact and documentation for SARS and SABS

 

WORK FROM HOME LIVE CHAT CUSTOMER CARE AGENT
Period:                   13 July 2020 – 31 October

Company:
Universal Call Centre
Duties:
Communicating with British customers on live chat

Answering questions for new customers

Solving problems and making changes for existing customers

Using internal systems to check or change information for customers Email support
BLOGGER

Period:
1 March 2020 – current
Company:
Virtually Wonderful
Duties:
Created a website with Bluehost and WordPress
Apply plugins to ensure efficiency of the website and ensure the website is user-friendly
Troubleshoot website errors
Create content for blog posts and schedule posts

Plan and schedule posts to coincide with events and trends
Design graphics for website and blog posts
Create and maintain Mailchimp account
Create and update Pinterest business account
Create and update Tailwind account

SECRETARY/BURSAR/PERSONAL ASSISTANT/FUNDRAISER
Period:  01 January 2013 – 31 December 2019 (helped from 2 January – 20 January 2020)

School:  Little Dolphin Pre-Primary School

No. of learners: Approximately 100 learners

Duties:  Secretary

Maintain the organization and flow of front office management Answer switchboard and transfer calls when necessary

Write general letters to parents, staff and suppliers

Keep school communication books updated

Update and inform parents using the D6 Communicator

Organise, maintain and update the learner database, records and files according to established procedures Maintain emergency contacts

Assist teachers and Educentre staff with administration tasks when needed

Inventory and order clothing, school bags and stationery supplies

Process purchase orders and requisitions

Preparation of materials for meetings with staff, Governing Body and Educentre staff

Preparation of agendas and making arrangements for Committee and other meetings; recording minutes of such meetings

Responsible for buying groceries and supplies for the school and for specific functions; buying maintenance products when necessary

Inform parents of extra-mural activities; receive cash payments for extra mural instructors; maintain good working relationship with instructors

Maintain positive and co-operative working relationships with staff, parents and learners

Multi-task in a fast paced atmosphere maintaining good relationships with all colleagues and parents in order to meet the needs of the school and families

Prioritise work in an ever changing, busy environment to ensure most important duties are done first

Provide tours of the school with prospective families and admission enrolment

Request records of incoming students and do credit checks on all admissions; ensure new learners receive contracts and return them completed.

 

Bursar

Manage the accounts for the school

Responsible for paying staff salaries and distributing salary slips

Accountable for Payroll records for staff

Responsible for budget preparation

Responsible for accounts payable and receivable

Preparation of student invoices

Preparation of Financial Statements and other records/documents and submitting annually to the Accountants Reconciliation of monthly financial accounts

Process financial information into Ledger account

Handle customer queries and complaints

Receive tuition, registration and other fees and keeping accurate records of such

Responsible for transporting money to the local bank and making deposits when necessary

Keeping the Principal informed of financial status of the school with updates and to notify the Principal of discrepancies

Corresponding with our Debt Collectors – Accountability

 

Personal Assistant to Principal

Secretarial support to the Principal

Assist in the recruiting, interviewing and hiring of new staff

Prepare staff contracts and update annually

Secure substitutes for absent staff members

Maintain personnel records

Create Powerpoint presentations for functions and meetings

Ability to follow instructions well from the Principal and Governing Body Members

Ability to make decisions and work without supervision

Delegate responsibilities to staff to meet expectations

 

Fundraising and Functions

(Our Fun Day is the biggest annual fund raiser. We have a Pyjama Party and weekly hotdog sales.

Our important functions are Post-Learners Party, Grand Parents Day, School visits, Open days, Graduation, Group Rings, and Christmas Functions including Father Christmas)

Booking of vendors for events and ensuring they arrive according to the booking instructions (and co-ordinate police presence when necessary)

Design timelines and layouts and streamline events for increased efficiency

Respond to enquiries and build good relationships with sponsors

Calculate budgets and ensure all budgets are adhered to by staff and other parties involved

Arrange meetings with the responsible Committee and keep the lines of communication open Arrange a school bus service for learner outings and ensure parental consent

 

Reason for leaving: End of contract.

Reference:  Mrs J.H. Nel – Principal

031 262 8392

Mrs Sherri Foster – Teacher                                0827357397

Kate Van Zyl – Past Parent                                  061 657 9756

 

GRAPHIC DESIGNER
Period:
01 December 2012 – 31 December 2012
Company:
Jitterbugs
Duties:
Design of labels for customers
Packaging of printed labels
Reason for Leaving:
Temporary position for December to help over an exceptionally busy period.
Reference:
Ms.  Chantell Papalexis

082 870 1053
 

 

OFFICE MANAGER/SECRETARY
Period:
01 January 2009 – 30 November 2012
Company:
ERA Unique Montclair which rebranded to Rawson Montclair
Duties:

Answering the switchboard, taking messages, checking emails, sending emails to lawyers and clients for agents, sending adverts and proofing adverts, editing photos, creating listings, updating network listings systems, printing amendments and new listings for agents, adding adverts onto Prop 24 and ERA websites, updating advert expenditure, sending month end reports, attending Network listing meetings monthly, creating Comparative Market Analysis, managing telephone management system, filing, ensuring forms are always available for agents, manage the company stationery
Reason for
I took over administration to improve the running of the office as we had new agents
Leaving:
from other agencies who needed to learn the ERA process and to segregate admin duties and agent duties
 

 

ESTATE AGENT
Period:
01 January 2007 – 12 December 2008
Duties:
Updating listings, contacting buyers and sellers, taking buyers for viewings, sending correspondence to conveyancers and bond originators, following up on sales processes, marketing, managing rental book,

researching information on properties from the municipality, creating adverts, general estate agent duties.
Reason for
I needed to be in the office full time to restructure the admin duties and create a more efficient working
Leaving:

environment
 

SECRETARY

Period:
01 April 2006 – 01 November 2006
Company:
Centrecor Corporate Brokers
Duties:
Answering the phone, taking messages, checking emails, sending correspondence to clients and investment houses, following up on client requests and changes, filing, updating client database, research on investment funds.
Reason for  Leaving:
I got married on 04 November and my husband and I decided to work together.

PRODUCTION CONTROL
Period:
01 August 2005 – 31 November 2005
Company:
Data Dynamics
Duties:
Manufacture all client orders and ensure delivery, establish good client liaison by handling all order queries, invoice sales and maintain order book, manage all production stock (manuals, stickers, price lists, new client packs), manage the company stationery, assist with monthly update, responsible for office call centre including faxes and emails, responsible for office administrative filing, manage the staff leave and flexi-time roster, assist with customer queries, assist with telemarketing, renew call lists, do customer quotes at entry level when required.
EDITING

I then transferred to the Editing Department.
Period:
01 December 2005 – 31 March 2006
Company:
Data Dynamics
Duties:
Edit text for data capture purposes, research Government Gazette system to edit into library of legal data, assemble messages to client base, offering and editing supportive and newsworthy service, administration functions to co-ordinate team activities to bring the product to the client (communication and planning skills), respond to client enquiries.
Reason for
Difficult working environment
Leaving:

CALL CENTRE OPERATOR
Period:
01 November 2004 – 31 March 2005
Company:
Liquitech
Duties:
Receive calls from retail outlets to repair fridges, dispatch refrigeration mechanics, follow up on jobs, process information on internal system and close jobs once complete, weekly meetings to update one another on jobs
Reason for Leaving:
Retrenched