Kylie Samuels

ESL Teacher

2022-02 – 2023-04 Adult ESL Teacher (Online)
Wise Learning Systems
Age Range: Adult students
● Taught ESL to students of diverse cultural backgrounds in an international classroom.

2022-01 – Present Adult ESL Teacher
Bayswater Language School, Cape Town
Age Range: Elementary to Adult students
● Taught ESL to students of diverse cultural backgrounds in an international classroom ranging
from Juniors to Advanced Students

2020-10 – 2022-12 Elementary and Middle School ESL Teacher
TOPIA, Daejeon, South Korea
Age Range: 6 – 12 years’ old
● Taught ESL to students of diverse cultural backgrounds in an international classroom.
● Designed a set of audio-visual didactic resources to help students develop their language skills.
● Planned and ran a beginner educational program for students that concluded with an
intermediate-level final exam (100% positive exam scores).
● Prepared extra-curricular activities and after-school assistance for individual students.
● Mentored a new teaching assistant and provided her with feedback.

2019-08 – 2019-12 Kindergarten ESL Teacher
Satit Bilingual School of Ransit University, Chiang Mai, Thailand
Age Range 4 – 5 years’ old
● Similar duties as above

2019-05 – 2019-08 Elementary ESL Teacher
Ambassador Bilingual School, Chiang Mai, Thailand
Age Range: 8 – 12 years’ old
● Similar duties as above

2018-08 – 2019-04 Elementary ESL Teacher
Lincoln School, Cheongju, South Korea
Age Range: 6 – 15 years’ old
● Similar duties as above

2018-02 – 2018-07 Elementary ESL Teacher
Yonsei YT Academy, Cheongju, South Korea
Age Range: 6 – 14 years’ old
● Similar duties as above

02-2016 – 02-2018 ESL Teacher
Scalabrini Centre of Cape Town
Age Range: Adults
● Similar duties as above (on a part-time basis)

2017-02 – 2018-02 Reservation Agent
African Shark Eco Charters, Cape Town, South Africa
● Assisting and advising customers who may be choosing from a variety of travel options.
● Making reservations for customers based on their various requirements and budgetary
allowances.
● Checking the availability of accommodation or transportation on the customers’ desired travel
dates.
● Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
● Processing payments and sending confirmation details to customers.
● Sorting out any issues that may arise with bookings or reservations.
● Selling and promoting reservation services.
● Answering any questions customers might have about the reservation process.
● Up-selling, when appropriate, by informing customers of additional services or special packages,
such as tour tickets, travel insurance, or upgraded seats/accommodations.
● Providing support to customers who may need to amend or cancel a reservation.

2016-11 – 2017-02 Data Entry Clerk
Cornerstone Institute, Cape Town, South Africa
● Input new information into database systems
● Create and manage spreadsheets
● Control the data probity by performing comparative analysis of different sources
● Regularly update existing database system records
● Produce reports
● Retrieve data as requested
● Perform regular backup and security database activities
● Document, organize and store relevant documents

2016-11 – 2017-02 Photographer
Cornerstone Institute, Cape Town, South Africa
● Captures memories and creates exceptional experiences for the company.
● Creates content with an exceptional range of creative, technical, and documentary imagery.
● Collaborates with Marketing, Design, and Retail teams.
● Executes standard photography operation procedures including image editing techniques, tools,
processes, and guidelines.
● Archives images and organizes files.

2016-11 – 2017-02 Sales/Reception/Administrative Assistant
INTEC College
● Answer phones and greet visitors
● Schedule appointments, maintain calendars and coordinate staff and other meetings
● Collate and distribute mail
● Prepare communications, such as memos, emails, invoices, reports and other correspondence
● Write and edit documents from letters to reports and instructional documents
● Create and maintain filing systems, both electronic and physical
● Manage accounts and perform bookkeeping

2015-08 – 2015-12 Telephonic Sales Agent
Enth Degree
● Generating leads for the sales team
● Contacting potential and existing customers by phone to inform them of their company’s
products, services and offers

2014-08 – 2015-02 Call Centre Agent
Customer Care Solutions
● handle customer inquiries both over the phone and by email
● research required information using available resources
● manage and resolve customer complaints
● update existing customer information
● process orders, forms and applications
● identify and escalate priority issues

11-2013 – 04-2014 Retail Sales Assistant
Design Kraft
● Ascertain customers’ needs and wants
● Recommend and display items that match customer needs
● Manage point-of-sale processes
● Actively involved in the receiving of new shipments
● Keep up to date with product information
● Accurately describe product features and benefits

06-2010 – 10-2012 Administrator/ Receptionist
L & K Facilities Management CC
● Ensure reception area is maintained in an orderly fashion
● Manage and update conference room reservations within Outlook
● Answers incoming calls, either directly to reception or redirected from phone system
● Provides coverage for the front desk
● Ensures that unauthorized individuals are not granted access to buildings
● Required to track and submit purchase card expenses for designated offices as directed
● Manage and update reception manual as needed

Various Part-time Work
● Babysitting
● Private Tutor
● Waitressing