Khanya Sogobile

Customer Relationship Manager

Miss Khanya Sogobile
Available to start
work Immediately

Willing to relocate Telephone: 078 267 4066
Email: [email protected]
Own vehicle. Code 8 Driver’s License
Alison Online Educator-Online Courses Languages
Language: English, IsiXhosa Proficiency: Advanced
Language: IsiZulu, Afrikaans
Proficiency: Basic
Skills

Skill: Customer Service ,Sales & Conflict
Management
Level: Advanced

Skill: SAP C4C & Adaptability to CRM programs
Level: Advanced

Skill: Interpersonal Relations/Soft Skills Level: Advanced
Skill: Hotline, Outbound, Inbound Call Centre Level: Advanced
Skill: Organisation & Attention to detail Level: Advanced
Skill: Think critically and creatively to solve
problems Level: Advanced

Skill: Business writing Level: Advanced
Skill:Typing
Level:Intermediate
Skill: Multi-tasking & Efficiency
Level: Intermediate

1.Introducing the Five Archetypes of
Organizational Culture
2.Customer Service Training
3.Introduction to Time Management
4.Fundamentals of Human Resources
5.Introduction to Stocks and Short Selling
6.Introduction to Managing Your Personal Finance
Debts
7.Leadership Skills in Business
2016

Employment

Job Title:Internal Services Indexer
Compa:Discovery Health Pty LTD
Location:Port Elizabeth
2018 till September 2021

Job Title: Walk-In-Center Consultant
Company: Department of Water Affairs and
Sanitation
Location: King William’s Town 2016 till 2018 end of contract
Job Title: Client Relationship Manager
Company: Discovery Health
Location: Port Elizabeth
Start Date: 01 November 2012 till 31 May 2014
Job Title: Chronic, HIV and Oncology(CHO) Consultant
Company: Discovery Health
Location: Port Elizabeth

Skill: Computer literacy, Microsoft office suite, Internet ,Email & Adaptability to in-house
systems Level: Advanced
Skill: Ability to keep calm in crisis/stressful situation & High pressure/target driven
environment Level: Advanced
Skill: Work well in team
Level: Advanced
Skill: Highly adaptable/quick to learn new
concepts Level: Advanced
Skill: Self-management, Time management and administration
Level: Intermediate
Additional Information

Momentum Health Financial Planning certificate
2009

Discovery Health Customer Service certificate 2012,amongst other Discovery certificates e.g cuber safer,Popia act

Volunteered to assist Team Leader in team management duties (reports, training/coaching
new staff, administration, call quality checks)

Awarded top performer in my department (CHO)
Marc

Assisted Clinical Department in reviewing & approving chronic medication applications

References
Available on request

Page 2

Start Date: 01 March 2013 till 31 October 2013(Promotion)
Job Title: Client Service Consultant
Company: Discovery Health
Location: Port Elizabeth
Start Date: 01 April 2012, End Date: 28 February
2013(Interdepartmental move)
Job Title: GoodFellas
Company: Call Center Bookings Agent
Location: Port Elizabeth
Start Date: 01 January 2011 till 30 July 2011(Part time)
Job Title: Financial planning training
Company: Momentum
Location: Centurion
Start Date: 01 May 2009, End Date: 31 July 2009 (End of contract)
Job Title: Telesales Consultant
Company: Momentum
Location: Centurion Date : 01 October 2008 till 30
April 2009(End of contract)
Job Title: Administration Support
Company: Legal Wise
Location: King William’s Town
Start Date: 01 June 2006 till 31 January
2007(Temporary)

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