Jean Schwark

Manager / PA/ Assistant

ACHIEVEMENTS

 

Accomplished Small Business Manager, with over 22+ years in the retail sector.

Communicate effectively, manage projects, and provide excellent customer service.

Customer service-oriented and exemplary administration. Managing crisis situations and ensuring customer loyalty and increasing bottom-line revenues, ratings and productivity improved.

Demonstrating year-over-year improvements in sales and marketing efforts.

Resilient and determined, operations and customer service leader with excellent analytical, organisational, business building and planning skills.

Maintained an uncompromising focus on high-quality standards, products and bottom-line profit improvement.

Property management on a volunteer basis, statements, invoices, receipts, collection of rents, arranging repairs, in-going and out-going inspections, liaising with tenants and repair contractors. Council and other bills.

Lease renewals, arranging cleaners, repairs, painting etc.

Assisting with evictions and preparation of documents.

 

Editing and proofreading as a hobby.

 

Before Spy Shop I worked as a receptionist at the South African Press Association, Budget Tours, and call centre, at Adfreight and Sky Couriers. Administration clerk at Webank Vehicle Finance.

 

 

SKILLS

 

·         7+ years in small business management.

·         Administration.

·         Reception

·         Customer service.

·         22 years, personal assistant (PA) to the director.

·         Commendable communication skills, and Telecommunications.

·         Customer-centric approach.

·         Exemplary administrative background.

·         Ambitious self-starter, require little to no supervision.

·         Good Listener.

·         Proficiency in multi-tasking and prioritising daily tasks.

·         Supply chain management (full procurement cycle)

·         Excellent verbal and written communication skills

·         Fluency in English, and basic Afrikaans.

·         Understanding of Zoom, IT Skills, Google, and Microsoft.

·         Team Player.

·         Property management.

 

EXPERIENCE

 

C. Oliviera – Property owner

PA and Property assistant

September 2016 – Present (Part-time)

 

Property management, statements, collection of rents, arranging repairs, in-going and out-going inspections, liaising with tenants and repair specialists.

Negotiations with price and sourcing suitable service providers.

Arranging cleaners, repairs, painting etc.

Assisting with evictions and documents.

Act as the point of contact between the landlord and external persons.

Email, calls and appointments. Property advertising.

Screen and direct phone calls and distribute correspondence.

Handle requests and queries appropriately from tenants.

Manage diary and schedule meetings and appointments.

Arrangements made on behalf of the landlord with regard to his properties

Take dictation, typing correspondence, letters and emails as needed.

Source supplies and service providers for relevant work.

 

 

Spy Shop

Manager

February 2015 – September 2022

 

 

Administration, procurement and customer service.

Developing business plans aimed at long-term business sustainability

Sourcing new business opportunities by targeting new markets or new demographics.

Negotiating new contracts with suppliers or customers on behalf of the company.

Familiarizing with industry trends, economic policies and changing markets.

Customer Service, Customer Management, Crisis Management, Operations Management

Inventory Control, Loss Prevention/Safety, Buyer Behavior, In-Store Promotions, and Staff Supervision.

 

 

Spy Shop

Personal Assistant (PA) to Director

January 1993 – February 2015

 

Act as the point of contact between the director and external clients

Screen and direct phone calls and distribute correspondence

Handle requests and queries appropriately

Manage diary and schedule meetings and appointments

Make travel arrangements

Take dictation and minutes

Source office supplies

Produce reports, presentations and briefs

Devise and maintain the office filing system

Stock management and procurement – full procurement cycle including imports

Logistics management including exports

Sourcing and negotiating prices with suppliers to offer competitive prices

Sourcing and bidding on tenders in both private and public sectors

Full Marketing responsibility including website and social media requirements

Full Petty Cash and Banking responsibility.

 

Wesbank Vehicle Finance Administration

 

 

Reviewing applications to ensure that all the relevant paperwork has been submitted

Checking loan-to-value and debt-to-income ratios

Completing detailed affordability assessments

Requesting credit checks on applicants

Issuing paperwork such as loan agreements and terms and conditions

Dealing with enquiries from applicants and lenders.

Customer relations. Relief teller.

Maintaining accurate records of all activity on each account

Working to deadlines for submission of paperwork

 

Previously Adfreight, Sky Couriers, SAPA, and Budget Tours.

 

EDUCATION

Education:

 

The Hill High School

Matric

 

Additional Courses / Training:

 

Certificate in Copy Writing

Completed in 2023

 

Certificate in Content Editing

Completed in 2023

 

PA Certificate

Completed in 2019

 

Cancer Nutrition Certificate

Completed in 2019

 

 

Personal Information:

Full Name: Jean Schwark

Date of Birth: 14/03/1964

Country of Birth: United Kingdom (Dual Citizenship)

Sex: Female

Health: Clean – No criminal record.

Driver’s License: Yes

Contact number: +27 787 959 429    Email Address: [email protected]