Customer Service team lead
C u s t o m e r S e r v i c e H o s t
C u s t o m e r S e r v i c e T e a m L e a d e r
S a l e s T e a m L e a d e r
J A C O V E R M A A K
E D U C A T I O N
Waterkloof High School
S K I L L S
My SQL Reports
Social Media Support
Managing Remote Teams
Managing Website Optimization
W O R K E X P E R I E N C E
Afristay pty ltd
August 2017 – Present
CUSTOMER SERVICE TEAM LEAD
P R O F I L E
Tourism and Travel
I am a highly driven, results-oriented, adaptable individual
with over 8 years of working experience in customer
services. I started my career in the very demanding,
customer focused, Dubai hospitality industry and later the
USA where I gained valuable experience in my time
abroad, working with different nationalities and cultures.
My areas of expertise include
Table View, Cape Town, South
Senior Certificate – Matric,
Waterkloof High School
C O N T A C T
Leading a team of highly skilled individuals in
maintaining and improving the website for ultimate
user experience and sales conversion
Working directly with the team of developers on
improving the website, fixing bugs and a huge focus on
automation in both the user experience and completing
work more effectively, in turn resulting in more cost
savings, and increase in sales.
Providing the highest level of customer satisfaction,
problem solving and adapting to difficult situations.
Managing a team of 9 agents in a remote working
environment, we were a completely remote working
company with agents all over the country.
TEAM LEAD SALES
Capital Growth, Cape Town
May 2016- July 2017
Daily direct sales of short term insurance.
Providing daily training to staff.
Running weekly campaigns .
Ensuring correct and proper paperwork.
Handling complaints and ensuring great customer
Motivating team members and ensuring a positive
Preparing weekly morning meetings. ▪
Screening and interviewing new candidates .
Princess Cruises – USA
March 2015 – March 2016
Know our passengers by name and amend service
according to the needs of each individual guest within
Maintain a high standard and knowledge of USPH (
United States Public Health ) and ensure it is followed
at all time.
Keep updated with knowledge on all ports of call visited
within the itinerary, being able to answer any questions
passengers may have.
Previous work experience and references availabale upon