Jacinthe Mutozo

Business Consultant

About Me
As a Management Consultant, I am passionate about enhancing customer experiences and driving organizational change. I have a proven track record in problemsolving and collaborating with teams across diverse industries, including insurance, retail, mining, and telecommunications. Committed to continuous learning, I am
ready to leverage strategic thinking and leadership potential to exceed client expectations and deliver measurable results. Outside of my professional endeavors, I
find fulfillment in playing tennis, festivals, and going on multi-day hikes. These pursuits have taught me valuable lessons in discipline, focus, and creativity, which I
seamlessly integrate into my work. With a multifaceted background, I bring a unique perspective, enabling me to offer innovative solutions and make a meaningful
impact in each project.
Address
Johannesburg
South Africa
Phone
+27 72 7268 535
Mail
[email protected]
Education
University of the Witwatersrand
o Honours in Information Systems
University of the Witwatersrand
o Bachelor of Commerce in
Information Systems, Corporate
Finance and Investments.
Work Experience
BSG| Lead Business Consultant
May 2023 – Current
Level Expectations across Projects
o Applies specialist technical expertise to deliver data-driven, customer-centric
solutions, leveraging technology to achieve objectives.
o Effective project support and client satisfaction through leadership, decisionmaking, and influencing, while executing activities including planning, risk
management, and commercial oversight.
o Provides clear direction, sets behavioral standards, motivates, and empowers
others while offering development opportunities and coaching, demonstrating
proficiency in leading, supervising, and working with people.
Projects under BSG:
Lead Business Analyst |Policy Administration System Modernization
(June 2023 – Current)
o Managing a team of 2-3 Analysts
o Collaborated with stakeholders from multiple departments to gather and
document detailed requirements.
o Conducted a comprehensive analysis of the existing PAS, identifying
inefficiencies, gaps, and areas for enhancement to inform the development of
the new system.
o Documented current business processes related to policy administration,
mapping workflows, and identifying opportunities for optimization and
automation in the new system.
o Facilitated communication between business users, IT teams, and vendors to
ensure alignment of requirements with technical capabilities and project goals.
o Created comprehensive requirement documents, including functional
specifications, and user stories, to guide system development and
implementation.
o Collaborated with solution architects and to translate business requirements into
technical solutions, ensuring adherence to architectural standards.
J a c i n t h e M u t o z o
B u s i n e s s C o n s u l t a n t
Skill
Problem Solving
Business Analysis
Analytical Skills
Creative Thinking
Critical Thinking
Consulting
Collaboration
Communication Skills
Client Meetings
Clear and Concise Communication
Project Management
Time Management
Process Improvement
Continuous Improvement
Customer Relationship Management
Credibility
Decision Making
Strategic Planning
Change Management
Curiosity
Areas of Expertise
Microsoft Excel
Microsoft Visio
Microsoft PowerPoint
Jira
Confluence
Lucidchart
Google Docs/Sheets/Slides
Figma
Balsamiq
Miro
Mural
Freelance andInternships
IT Audit Intern |Deloitte
Social Media Manager| HDA Head
Tutor | Trinity House
Work Experience
Accenture| Management Consultant
February 2019 – April 2023
Level Expectations across Projects
Improve performance through analysis of existing business problems and
development of future plans.
Active involvement in all aspects of the project – Identifying issues, forming
hypotheses, designing, conducting analyses, synthesizing conclusions into
recommendations, and helping to implement change.
Application of Accenture formal frameworks and methodologies to identify
problems or suggest more effective or efficient ways of performing business
tasks.
Projects under Accenture:
UX Analyst/Designer / BA Manager | Vendor Portal for a Mining Company
(March 2022 – February 2023)
Sole UX Analyst/Designer with Business Analysis experience.
Collaborated closely with product managers for requirement refinement.
Led daily collaboration with visual design, software development, and QA
teams.
Conducted full site UX audit for future enhancements.
Business Analyst / Junior Service Designer | Food Strategy for a Retailer
(August 2021 – October 2021)
Facilitated refinement sessions for eCommerce platform development.
Documented detailed solution requirement specifications.
Communicated solution requirements across various audiences.
Supported service designer with requirements.
Project Manager / Junior Service Designer | eCommerce for a Retailer
(November 2021 – May 2022)
Organized and coordinated strategy development process.
Managed project scoping, workplans, and documentation.
Scheduled meetings for strategy workshops with stakeholders.
Managed team travel during the pandemic for face-to-face workshops
UI/UX Tester / Business Analyst | eCommerce for a Telco
(August 2020 – December 2020)
Ensured functionality of UI elements and user experience efficiency.
Conducted UX testing to optimize interaction with users.
Tested various aspects of user experience for efficiency.
Business/UX Analyst | Self-Service Kiosk for a Telco
(June 2019 – July 2020)
Worked within an Agile team to refine and create digital channel journeys.
Collaborated with designers and developers to optimize User Experience.
Drafted user stories feeding into test cases, designs, and support manuals.
Conducted competitor research and suggested best practices in
collaboration with UX team.
J a c i n t h e M u t o z o
B u s i n e s s C o n s u l t a n t