Graham Wonfor

Administrator

EMPLOYMENT HISTORY

 

Jan 2021 to June 2023 (in voluntary liquidation June 2023)

Southern Star Comms Services T/A StarComms

Administration Manager Gauteng (Corporate Services Manager)

§  Introduction of ISO 9001 to the company. This was put on hold mid 2022 due to restructure plans.

§  Update, design and implement Company Policies

§  All administrative processes within the branch

§  All Gauteng HR functions

§  Operations: Allocation of work, Documentation, Procurement and Invoicing. Pragma On Key System.

§  Management of teams

§  Fleet management. Tracker, Fuel and maintenance tracking, daily vehicle inspections

§  Gauteng Facility management

§  Company Debtors (from 01 April 2023)

§  Stores and Asset control

§  Evaluation, preparation and submission of Tenders.

Highlights of tenure:

Ø  Together with the admin and ops team we managed to turn the branch from a loss maker to the most profitable and efficient branch in the company. Revenues more than doubled and for 2022 we exceeded previous year’s revenues by over 200%

Ø  Awarded Admin person of the year 2021.

Ø  Re-designed and streamlined ALL company documentation, from Policies and procedures, safety documents and day to day HR documents.

 

 

Sept 2011 to Dec 2020

Omega Fire & Security, Airotek Engineering, Fadulous Information Technology.

Administration Manager

Operations, Procurement, Stores, Quality, Fleet Management, Job Processing, Invoicing, Facilities, Administrative documentation, Policies and Procedures, Debtors, Creditors.

·         Procurement, Purchase Orders and processing of supplier documentation. Pastel

·         Fleet Management consisting of 10 vehicles.

·         Operations: Process incoming job requests from customers. Allocation of daily tasks to technicians.

·         Customer invoicing. (Processing and costing of Job cards in preparation for invoicing) Pastel

·         Debtors and debt collections.

·         Creditors.

·         Management of stores and day to day equipment required by technicians.

·         Facility Management.

·         Introduction of Policies and Procedures which did not exist prior to my appointment.

·         Introduction, Implementation and Certification ISO 9001 QMS. Certified July 2013.

·         Management Representative for ISO 9001:2008 Quality Management System.2013 & 2014. Company did not continue with ISO due to financial constraints associated with the process.

·         Human Resources, up to but excluding final salary payments

·         Financial Reports for owners

·         Manged all functions of day-to-day operations and office.

 

Aug 2010 to Feb 2011

Hertz Southern Africa

FACILITIES AND FRANCHISE MANAGER.

Facilities:

§   Identified sites are designed, implemented and made operational to meet the requirements of the region so as to optimize resources and meet the standards laid down to offer the best service to customers.

§   All facilities to meet statutory, quality and environmental standards.

§   Existing facilities maintained to ensure worldwide standards and customer satisfaction.

§   Implement EMS and OH & S at all sites.

§   Busy with major projects in Windhoek (R2.5m), East London (R1m), and George (R800k). Reporting to National Operations Manager.

Franchise:

§   Identify and develop Franchise Operations in Southern and Central Africa. Reporting to CEO.

 

June 2003 to August 2010

§  Agency owner Avis Rent a Car, Hatfield Pretoria

§  Owner, Action Painters, Durban

§  Agency owner Hertz Car Rental, Pinetown Durban

 

 

May 1975 TO March 2002: AVIS RENT A CAR SOUTHERN AFRICA

Reason for leaving: Retrenched. Collapse of worldwide travel industry following 911.

 

1998 TO 2002: QUALITY & CUSTOMER SERVICE DIRECTOR

Quality:

§  Ensure company retained SABS ISO 9002 certification.

§  Carry out annual internal ISO & Quality audits on 110 sites.

§  Follow up on audit findings to ensure corrective and preventive action is implemented and effective.

§  Document control for 160 manuals.

§  Information control on electronic manuals.

§  Make recommendations and changes to systems and procedures to maintain and achieve the company’s customer service standards. Many changes being identified through queries and complaints handled by Customer Service Department.

§  Ensure Corrective action is taken on identified failures.

§  Liaise with SABS Standards Authority with regards to annual ISO audits.

Customer Service:

§  Maintain a Customer Service Department to assist customers with post rental queries. This department handled +- 5000 contacts per month ranging from actual billing errors to simple explanations of complex car rental invoices and conditions.

§  Analysis of errors to initiate programs to reduce or eliminate such errors in the future.

§  Customer correspondence.

§  Annual department budgets and monthly board reports.

§  Monthly analysis of incidents for feedback to branches and vehicle manufacturers.

 

1992 to 1998 DATABASE MANAGER

§  Maintain Customer (+- 20000 corporate & Travel accounts & 30000 personal accounts) Rates (+-2500) and location (+- 150 sites) databases for Southern Africa.

§  Ensure as far as possible the integrity of captured data.

§  Process and distribution of Avis charge cards.

§  Analysis of competitor rates and benefits / products offered.

§  Updating of Southern African information for use by Reservations and rental offices worldwide.

§  Training of field staff in use of systems for customer and other information.

§  Annual departmental budgets.

§  Assist Avis Europe, Africa, Middle East with testing of new programmes before release to EAME countries.

 

1983 to 1992: NATIONAL RESERVATIONS MANAGER

§  Provide a National Reservations System. This Call Centre handled reservations and queries for Avis Worldwide.

§  Upgraded department from “call takers” using manual systems of processing reservations to fully trained Reservation Call Centre operators.

§  Implementation of the first computerized reservation system in the South African car rental industry and installation of an Automatic Call Distribution (ACD) telephone system and full training for all Call centre staff.

§  Call centre expanded from a 4 seat to 25 seat operation handling up to 30000 calls per month.

§  Annual departmental budgets.

 

OPERATIONS  –  1975 to 1983

§  Functions of regional and branch management include day to day operation of Region / Branch, staff recruitment, fleet planning, vehicle control, vehicle and local sales, annual budgets, responsibility for Profit & Loss of region.

§  Regional manager: Pretoria, Northern, Mpumalanga, North West provinces. – 1982

§  Regional manager: Johannesburg. – 1981

§  Regional manager: Natal. – 1979

§  Branch manager: Durban Airport – 1976

§  Branch manager: Windhoek Airport. – 1975

§  Trainee manager: Isando. – 1975

 

 

Other functions.

§  Close links with Marketing department on promotional functions such as arrangements for corporate golf days with Gary Player, Mark McNulty, Dale Hayes.

§  Management of hospitality facility at Sun City during Million Dollar / Nedbank Challenge from inception in 1981 to 2001.

§  Management of hospitality suite at Wanderers cricket stadium.

§  Proofing of promotional material before release to media.

§  Liaison between Avis and Nomads Golf Association from 1980 to 2001.

§  Chair disciplinary hearings.

§  Administration of voice communications system comprising 7 Ericsson PBX’s as well as a Private Voice Network linking the major centres.

§  Cell phone contracts, premicells and call management facility.

§  Manage 24 hour emergency line outsourced to Automobile Association and Netcare 911.

 

Major Projects

§  1995 to 1997 project managed the investigation, procurement and installation of 7 Ericsson MD110 PBX’s with simultaneous installation of a Private Voice Network linking the main branches around the country. Value of project R3 million.

§  1989/90 Project managed investigation, procurement and installation of 3rd Automatic Call Distribution (ACD) system in South Africa. At this time this was the largest system in SA utilizing 24 Toll Free lines. Value of project R300k.

§  Formed part of team responsible for the implementation & cut over from internal computer system to Avis Wizard front & back office system used by Avis Worldwide