FELICITY POOE
Executive Assistant/Virtual Receptionist
Job title: Customer Support Representative and Receptionist
Duties:
- Answering inbound calls
- Identify and assess client needs, providing solutions
and support to achieve desired outcomes. - Administrative duties such as efficiently managing
tasks such as data entry, transcription, and research. - Utilized word processing tools to ensure accurate
documentation. - Assist in daily office operations, demonstrating
multitasking abilities. - Provide customer support through direct interaction
with clients, addressing inquiries and resolving issues
promptly
Job title: Executive Assistant
Duties:
- Manage executive calendars, scheduled
appointments and meetings. - Utilized cloud-based platforms for remote
collaboration and team communication. - Utilized Microsoft Office tools to create and edit
documents, spreadsheets, and presentations. - Supported marketing initiatives by contributing to
content creation and communication strategies. - Organized and maintained office schedules, ensuring
efficient day-to-day operations. - Executed data entry tasks with a high degree of
accuracy and attention to detail. - Making Travel arrangements for employees
Skills:
- Proficient in MS Office, word processing,
transcription, and research. - Proficiency with cloud-based platforms
Proven customer support and
administrative capabilities. - Excellent oral and written communication
skills in English. - Attention to detail
- Highly organized with effective multitasking
and time management abilities. - high self-discipline
- Excellent interpersonal and communication
skills - Tech-savvy
Education
-
2015-2020
National diploma- Civil Engineering at Tshwane North College
-
in progress
LAW at University of South Affrica
Experience
-
2019-2022
Executive Assistant at Real fibre Company
-
Duties:
1. Manage executive calendars, scheduled
appointments and meetings.
2. Utilized cloud-based platforms for remote collaboration and team communication.
3. Utilized Microsoft Office tools to create and edit documents, spreadsheets, and presentations.
4. Supported marketing initiatives by contributing to content creation and communication strategies.
5. Organized and maintained office schedules, ensuring efficient day-to-day operations.
6. Executed data entry tasks with a high degree of accuracy and attention to detail.
7. Making Travel arrangements for employees -
2022- current
Customer Support and Receptionist at Directech
-
Duties:
1.Answering inbound calls
2.Identify and assess client needs, providing solutions and support to achieve desired outcomes.
3. Administrative duties such as efficiently managing tasks such as data entry, transcription, and research.
4. Utilized word processing tools to ensure accurate documentation.
5. Assist in daily office operations, demonstrating multitasking abilities.
6. Provide customer support through direct interaction with clients, addressing inquiries and resolving issues promptly