Farzana Govender

Customer services administrator

My skills in customer service includes but are not limited to

Worked with customers to understand needs and provide excellent service.

• Increased customer satisfaction by Providing solutions to small businesses and individual clients.

• Actively listened to customers’ requests, confirming full understanding before addressing concerns.

• Improved operations through consistent hard work and dedication.

• Created customer support strategy to increase customer retention.

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.