Customer services administrator
My skills in customer service includes but are not limited to
Worked with customers to understand needs and provide excellent service.
• Increased customer satisfaction by Providing solutions to small businesses and individual clients.
• Actively listened to customers’ requests, confirming full understanding before addressing concerns.
• Improved operations through consistent hard work and dedication.
• Created customer support strategy to increase customer retention.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Data Capturing • Post- sales assistance • Claims Processing (Long-Term) • Data Protection