Farzana Govender

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Farzana Govender

  • Preferred : ZA+27
  • Expected : 500 USD/Month
  • Updated 4 months ago

Customer services administrator

  • Age : 25 Years Old
  • Gender : Female
  • Educational Attainment :- Wealth management
  • Availability :- 40 Hours/week
  • Experience :- 5 Years

My skills in customer service includes but are not limited to

Worked with customers to understand needs and provide excellent service.

• Increased customer satisfaction by Providing solutions to small businesses and individual clients.

• Actively listened to customers’ requests, confirming full understanding before addressing concerns.

• Improved operations through consistent hard work and dedication.

• Created customer support strategy to increase customer retention.

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

  • Data Capturing • Post- sales assistance • Claims Processing (Long-Term) • Data Protection
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