Estelle Kotze

Admin assistant/ brand ambassador

Estelle Kotze
962 George Road, Pringle Bay , Western Cape 0843730189 [email protected]
-Profile
With 6 years’ experience in Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
-Languages
➢ Afrikaans ➢ English

– Skills
Customer Service
Fast Learner
Dedicated
Computer Skills
Microsoft Office
Ability to work in a team Communication skills
Ability to work under pressure
Detail Orientated
Time Management
Ability to learn quickly
Highly motivated
Xero
Listener
Booking.com and other travel platforms Hygienic
– Employment History
Brand Ambassador
➢ August 2019 – Current
➢ Vetus Schola Boland Pty Ltd
➢ Come up with unique Market strategies to promote services. ➢ Customer Service ➢ Management of members in the located area.
➢ Doing Site inspections
Brand Ambassador
➢ April 2018 – July 2019
➢ AM Security Services
➢ Planning and co- ordinating sporting
or other events. ➢ Making
appointments with new possible
clients
➢ Managing of Social media platforms
for the company
Junior Restaurant Manager
➢ February 2017 – January 2018
➢ Wilderer Pty Ltd ➢ Managing of staff
members on dedicated shift
➢ Planning functions for big parties at
the restaurant.
➢ Cash ups daily
➢ Opening & closing of restaurant
➢ Making sure guests happy with service

Internship
➢ July 2016 – February 2017
➢ Batavia Boutique Hotel ➢ Help During Breakfast
service.
➢ Checking Guests in & Out
➢ Creating itinerary for overseas
guests
➢ Helping Housekeeping with
turning down rooms in evenings and cleaning of
– Education
Advanced Higher Certificate
➢ The Private Hotel School ➢ January 2015 – June 2016
➢ 01 Semester (6 Months) o Introduction to
Hospitality Management
o Introduction to Culinary Arts
o Service Basics
o Food and Beverage
o Introduction to Hospitality Language
o Revenue and Menu Management
o Preliminary Wines o First Aid Level 1
rooms in the mornings.
Promoter / Ambassador
➢ December 2014 – February
2016
➢ Unlimited Promotions &
Events
➢ Represented various brands at
events or food & beverage establishments.
➢ Pushed sales in the certain
brand that was presented to
public.
➢ 02 Semester (6 Months))
o Wines of the World
o Event Planning
o Food Safety
o Business Communications
o Hospitality Accounting
o Quantity Food Production
o Purchasing Management o Cultural diversity
➢ 03 Semester (6 Months)
o Hospitality Tradership
o Leadership Development
o Front Office operations o Lodging management
o Wines of the World (CWA)
o Sales and Marketing
o Human Resource Management
o First Aid level 2

NCR Certificate
➢ DF Malan High School ➢ 2010-2014
➢ Subjects passed:
o Mathematics literacy
o English2ndlanguage
o AfrikaansHomeLanguage
o LifeOrientation
o Consumer Studies
o Accounting
o Computer Applications and Theory

– References:
Rayno van der Merwe
Vetus Schola Boland Pty Ltd
076 972 0504

Debbie De Guitsi
AM Security Services
082 880 3008

Tenielle Jansen
Wilderer Pty Ltd 021 863 355