Dean van Heerde

Client Services | Support

Skills Matrix

Software:

• MS Office suite, G Suite
• Windows and MacOS
• PowerPoint, Keynote
• Slack, Skype, Zoom, Google
• Salesforce, CRM Solutions

Competencies Attributes Strengths:

• Software sales and technical support
• Excellent Keyboard skills – 92wpm with 98% accuracy
• Skilled in Negotiation, Enterprise Software Sales, Team Building, and Software as a Service (SaaS)
• Effective output, paralleled with exceptional customer focus and retention – Quantity and Quality driven
• Exceptional work ethic
• Customer relationship Management skills
• Target driven
• High level of accuracy
• Communication and Interpersonal skills
• Highly professional
• Adaptable
• Solutions driver
• Highly competitive

Employment Summary:

Period:
March 2022 – March 2023
Position:
Talent Sourcing (Digital) | Marketing Company

Volume99 – UK based Digital Marketing Agency – https://volume99.com/

Duties:
• Plan and implement a recruitment strategy to attract high-quality applicants
• Meticulous screening of applicants pre-interview
• Create engaging job descriptions
• Identify the tactics and platforms most effective in reaching a specified target digital marketing audience
• Communicate regularly with management to get a clear view of company’s hiring needs and organizational goals
• Generating a pipeline of qualified candidates and leads

Period:
May 2012 – February 2022

Position:
Customer Support | Sales and Training Company

• Development and construction of software-based curriculum for education purposes
• Extensive travel for subsequent in-house training on software
• Daily consultation and training on software adapted for the English language requirements of specific companies
• Extensive Customer relationship management

Period:
November 2009 – April 2012

Position:
Inside Sales Representative | Client Services & Support Company
Knowledge Tree Inc. – USA Based DMC – Document Management Company), South Africa

Duties:
• Contacting new inbound international leads via email and telephone
• Provide online software demonstrations to a global audience remotely
• Negotiate and close new business internationally
• Working towards Sales targets
• Sales Administration
• Extensive Customer relationship management

Period:
September 2008 – November 2009

Position:
Business Development Manager Sales Consultant Company
Grove Group – (Google Reseller / Saas)

Duties:
• Contacting new international (UK, US) business leads via email and telephone
• Upsell and cross sell Google’s range of products, including Google Docs, Google Apps, Postini security, including remote demonstrations of software
• Extensive Customer relationship management
• Daily updating of the CRM system (Salesforce) with accurate customer and call data, essential for leads and sales processes
• Provide feedback and suggestions around process improvement

Period:

January 2007 – September 2008

Position:
Helpdesk Support Onsite installer

Company – Pilot Software – Point of Sale

Duties:
• Troubleshooting and support on all software and hardware-related queries
• Onsite installation and configuration of software and hardware for servers and workstations, including setting up local networks and onsite training thereafter
• Extensive Customer relationship management

Period:

March 2000 – December 2006

Position:
Customer Support

Company – Digital Outsource Services (previously ForwardSlash Technologies)

Duties:
• Delivering internationally competitive and professional technical advice and customer service via telephone, live chat and e-mail
• Knowledge and use of various databases and procedures relating to e-commerce as well as promotional work
• Monitoring of IT infrastructure, systems and telephony systems
• Upselling new promotions to increase customer loyalty, and provide a refreshing approach to their gaming experience
• Marketing newly developed products to maintain interest and strengthen customer retention