David Aklamanu
Customer Agent / Accountant
CURRICULUM VITAE
DAVID AKLAMANU
P.O.BOX 933,
AIRPORT-ACCRA.
TEL: +233551494154
EMAIL: [email protected]
CAREER OBJECTIVE
To become versatile in every field of work with resolute research background to serve the working corporate organization, society and the world at large
PERSONAL INFORMATION
NATIONALITY: Ghanaian
PLACE OF BIRTH: Mamobi Polyclinic
LANGUAGE SPOKEN: Ewe, English, Twi
HOBBIES: Playing keyboard, IT researching, listening to music (Gospel), Reading and Researching.
EDUCATION/ACADEMIC
UNIVERSITY OF PROFESSIONAL STUDIES [September, 2017- August, 2021]
● Bachelor of Science in Accounting
BISHOP HERMAN COLLEGE [September, 2014- June 2017]
● Wassce Certificate
PROVIDENCE SCHOOL LIMITED [September, 2011- June, 2014]
● Bece Certificate
WORKING EXPERIENCE
BIG TIME MANAGEMENT (USA, CANADA) (June 2023 – Current)
POSITION: AGENT
DUTIES AND RESPONSIBILITIES:
· Responsible for managing a whole lot of incoming and outgoing calls in the operations.
· Identify the needs of client and find solution to it.
· Answering inbound calls, converting them to leads, and later to towing jobs.
COCOBOD, COCOA HEALTH & EXTENSION DIVISION (CHED), REGIONAL OFFICE – ACCRA (Nov,2021 – August, 2022)
DEPARTMENT: ACCOUNTS
POSITION/ RANK: NATIONAL SERVICE PERSONNEL
DUTIES & RESPONSIBILITIES:
● Gather key data and modeled accurately to assist with business forecasting.
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Worked flexible schedule and extra shifts to meet business needs.
● Helped customers complete purchases and locate items.
● Enabled customers to feel welcomed, important and appreciated by answering questions.
● Maintained customer satisfaction with quick and professional handling of cheques.
● Resolved customer complaints and maintained a clean and tidy checkout area.
● Worked with other associates to support cashiers and management needs.
VODAFONE GHANA, ADENTA [July 2020 – JULY 2022]
DEPARTMENT: Mobile Financial Service Solutions
POSITION/ RANK: CUSTOMER SERVICE AGENT/ INTERNSHIP
DUTIES & RESPONSIBILITIES:
● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
● Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
● Educated clients on account services and resolved client inquiries regarding statement information and account balances.
SKILLS
● Ability to multitask
● Good communication and interpersonal skills
● Proficient in the use of Microsoft Office Suite [ Word, Excel] and Accounting Software
● Proficient in the field of IT
● Can quickly learn a new skill
● Analytical Skills
● Can work with little or no supervision
● Able to work as a team player
● Front-End Website Designing with HTML, CSS
● Designing flyers, logos
ACHIEVEMENTS
● Participated in the Spelling Bee Competition in JHS
● Participated in the annual Independence Day Celebration as a trumpeter with my school (JHS) Brass Band
● A member(keyboardist) of Bethel Revival Choir which won the GROUP OF THE YEAR in the VGMA 19.
● A member(keyboardist) of COCOBOD Christian Fellowship
REFERENCES
Samuel Anim-Sarfo
Accounts Manager, (CHED-COCOBOD)
0244047543
Eric Paul Brako
Deputy Accounts Manager, (CHED-COCOBOD)
0244577895
Muhammed Awwal Shaban
Vodafone Cash Outbound Agent
Mobile Financial Service Solutions (MFSS)
0207566733
- ● Ability to multitask ● Good communication and interpersonal skills ● Proficient in the use of Microsoft Office Suite [ Word
- CSS ● Designing flyers
- logos
Education
-
[September, 2017- August, 2021]
BSc.Accounting at UNIVERSITY OF PROFESSIONAL STUDIES
Experience
-
(June 2023 – Current)
Customer Agent at BIG TIME MANAGEMENT (USA, CANADA)
-
• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of client and find solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.
-
[July 2020 – JULY 2022]
CUSTOMER SERVICE AGENT at VODAFONE GHANA, ADENTA
-
● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
● Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
● Educated clients on account services and resolved client inquiries regarding statement information and account balances.
-
(Nov,2021 – August, 2022)
ACCOUNTANT at COCOBOD, COCOA HEALTH & EXTENSION DIVISION (CHED), REGIONAL OFFICE – ACCRA
-
● Gather key data and modeled accurately to assist with business forecasting.
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Worked flexible schedule and extra shifts to meet business needs.
● Helped customers complete purchases and locate items.
● Enabled customers to feel welcomed, important and appreciated by answering questions.
● Maintained customer satisfaction with quick and professional handling of cheques.
● Resolved customer complaints and maintained a clean and tidy checkout area.
● Worked with other associates to support cashiers and management needs.