David Aklamanu

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David Aklamanu

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  • Preferred : UTC+2
  • Expected : 900 USD/Month
  • Updated 7 months ago

Customer Agent / Accountant

  • Age : 24 Years Old
  • Gender : Male
  • Educational Attainment :- BSc.Accounting
  • Availability :- 40 Hours/week
  • Experience :- 3 Years

CURRICULUM VITAE

DAVID AKLAMANU

P.O.BOX 933,

AIRPORT-ACCRA.

TEL: +233551494154

EMAIL: [email protected]

 

 

 

CAREER OBJECTIVE

To become versatile in every field of work with resolute research background to serve the working corporate organization, society and the world at large

 

 

 

PERSONAL INFORMATION

NATIONALITY: Ghanaian

PLACE OF BIRTH: Mamobi Polyclinic

LANGUAGE SPOKEN: Ewe, English, Twi

HOBBIES: Playing keyboard, IT researching, listening to music (Gospel), Reading and Researching.

 

 

EDUCATION/ACADEMIC

UNIVERSITY OF PROFESSIONAL STUDIES               [September, 2017- August, 2021]

●      Bachelor of Science in Accounting

 

 

BISHOP HERMAN COLLEGE                                             [September, 2014- June 2017]

●      Wassce Certificate

 

PROVIDENCE SCHOOL LIMITED                                   [September, 2011- June, 2014]

 

●      Bece Certificate

 

 

 

 

WORKING EXPERIENCE

BIG TIME MANAGEMENT (USA, CANADA)                                                (June 2023 – Current)

POSITION: AGENT

DUTIES AND RESPONSIBILITIES:

 

·      Responsible for managing a whole lot of incoming and outgoing calls in the operations.

 

·      Identify the needs of client and find solution to it.

 

·       Answering inbound calls, converting them to leads, and later to towing jobs.

 

 

 

 

COCOBOD, COCOA HEALTH & EXTENSION DIVISION (CHED), REGIONAL OFFICE – ACCRA                                                                                                  (Nov,2021 – August, 2022)

 

DEPARTMENT: ACCOUNTS

 

POSITION/ RANK: NATIONAL SERVICE PERSONNEL

 

DUTIES & RESPONSIBILITIES:

●      Gather key data and modeled accurately to assist with business forecasting.

 

●      Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

 

●      Worked flexible schedule and extra shifts to meet business needs.

 

●      Helped customers complete purchases and locate items.

 

●      Enabled customers to feel welcomed, important and appreciated by answering questions.

 

●      Maintained customer satisfaction with quick and professional handling of cheques.

 

●      Resolved customer complaints and maintained a clean and tidy checkout area.

 

●      Worked with other associates to support cashiers and management needs.

 

 

VODAFONE GHANA, ADENTA                                                                        [July 2020 – JULY 2022]

DEPARTMENT: Mobile Financial Service Solutions

POSITION/ RANK: CUSTOMER SERVICE AGENT/ INTERNSHIP

 

DUTIES & RESPONSIBILITIES:

●      Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

 

●      Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

 

●      Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

 

●      Educated clients on account services and resolved client inquiries regarding statement information and account balances.

 

 

 

SKILLS

●      Ability to multitask

●      Good communication and interpersonal skills

●      Proficient in the use of Microsoft Office Suite [ Word, Excel] and Accounting Software

●      Proficient in the field of IT

●      Can quickly learn a new skill

●      Analytical Skills

●      Can work with little or no supervision

●      Able to work as a team player

●      Front-End Website Designing with HTML, CSS

●      Designing flyers, logos

 

ACHIEVEMENTS

●      Participated in the Spelling Bee Competition in JHS

●      Participated in the annual Independence Day Celebration as a trumpeter with my school (JHS) Brass Band

●      A member(keyboardist) of Bethel Revival Choir which won the GROUP OF THE YEAR in the VGMA 19.

●      A member(keyboardist) of COCOBOD Christian Fellowship

 

 

 

REFERENCES

Samuel Anim-Sarfo

Accounts Manager, (CHED-COCOBOD)

0244047543

 

Eric Paul Brako

Deputy Accounts Manager, (CHED-COCOBOD)

0244577895

 

Muhammed Awwal Shaban

Vodafone Cash Outbound Agent

Mobile Financial Service Solutions (MFSS)

0207566733

 

  • ● Ability to multitask ● Good communication and interpersonal skills ● Proficient in the use of Microsoft Office Suite [ Word
  • CSS ● Designing flyers
  • logos
Education
[September, 2017- August, 2021]
BSc.Accounting at UNIVERSITY OF PROFESSIONAL STUDIES
Experience
(June 2023 – Current)
Customer Agent at BIG TIME MANAGEMENT (USA, CANADA)

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.

• Identify the needs of client and find solution to it.

• Answering inbound calls, converting them to leads, and later to towing jobs.

[July 2020 – JULY 2022]
CUSTOMER SERVICE AGENT at VODAFONE GHANA, ADENTA

● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

● Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

● Educated clients on account services and resolved client inquiries regarding statement information and account balances.

(Nov,2021 – August, 2022)
ACCOUNTANT at COCOBOD, COCOA HEALTH & EXTENSION DIVISION (CHED), REGIONAL OFFICE – ACCRA

● Gather key data and modeled accurately to assist with business forecasting.

● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

● Worked flexible schedule and extra shifts to meet business needs.

● Helped customers complete purchases and locate items.

● Enabled customers to feel welcomed, important and appreciated by answering questions.

● Maintained customer satisfaction with quick and professional handling of cheques.

● Resolved customer complaints and maintained a clean and tidy checkout area.

● Worked with other associates to support cashiers and management needs.

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