Charlene Geustyn

Ms

OBJECTIVE

o Fully bilingual in English and Afrikaans (Afrikaans is her first language) Charlene is a well-spoken individual who is intelligent and energetic and are open minded and is always willing to learn. o She possesses a Tourism Management Diploma and has spent her entire career in the admin arena and in Short Term Insurance for the past 14 years.
o Charlene is a strong communicator who is not afraid to take on any Florida Park challenge and love working with people.
EXPERIENCE

PROFESSIONAL DEVELOPMENT

BLAKETON FINANCIAL

BROKER ASSISTANT AND SHORT-TERM INSURANCE BROKER AND
CLAIMS SPECIALIST
28/03/2015 TO 01/09/2023

DUTIES

• ASSIST BROKER WITH ALL SHORT-TERM RELATED
ADMINISTRATION – AMENDMENTS, UNDERWRITING, QUERIES AND NEW BUSINESS
• REQUESTS BY CLIENTS OR BROKER
• ASSIST WITH OBTAINING QUOTES AND COMPILE COMPARISONS THEREOF O CONFIRMATION TO CLIENTS, INSURERS AND BANKS O GENERAL ADMINISTRATIVE UNDERWRITING WORK O GENERAL
ADMINISTRATIVE UNDERWRITING WORK
• PREPARATION OF FILES FOR RENEWAL / REVISION

• DATA GATHERING RESEARCH O FINANCIAL PLAN COMPILATION AND ANALYSIS
• PRACTICE MANAGEMENT O CAMPAIGN MANAGEMENT O ONGOING CLIENT SERVICE O PUBLIC RELATIONS
• CANDIDATE SHOULD BE A GOOD COMMUNICATOR AND HAVE A GOOD SENSE OF INTERPERSONAL DYNAMICS
• TAKING FULL RESPONSIBILITY FOR ALL OUTSTANDING BUSINESS AND FOLLOWING UP ON A DAILY BASIS
• ASSESSING WHICH CASES ARE TAKING A LONGER THAN ACCOUNTED FOR PERIOD TO ACCEPTANCE & THE REASON FOR
DELAYS
• LIAISE WITH CLIENTS WHERE REQUIREMENTS ARE DELAYING THE ACCEPTANCE PROCESS
• FEEDBACK MUST BE PREPARED AND READY ON A DAILY BASIS AND GIVEN TO THE BROKER/S WHEN REQUESTED.
• WE AT BLAKETON FINANCIAL WORKED WITH THE FLOWING COMPANIES WITH LONG TERM AND MOMENTUM AND DISCOVERY AND LIBERTY, WHERE I DID THE FOLLOWING
• I DID THE QUOTES AND SCANNING OF DOCUMENTS WHICH WOULD BE EMAILED TO OUR BC AND THEN ALSO ANY CHANGES TO POLICIES AND BENIFICIARIES AND ALSO ANY FICA UPDATES OR ANY OTHER UPDATES.
• SHORT TERM INSURANCE COMPANIES WE ALSO DEALT WITH IS HYBRIF AND CARBON AND LOMBARD AND SMARTSURE AND MOMENTUM O THERE I DEALT WITH QUOTES FOR NEW POLICIES ANY UPDATES ON CURRENT POLICIES AND ALSO CHANGES ON
POLICIES AND ADDING OF NEW VEHICLES ETC
• I DID ALL THE ADMIN ON LONG AND SHORT TERM FOR ARNO.

DIAL A MAID – ADMINISTRATOR – 15/01/2015 TO 01/02/2015

DUTIES
• TO ENSURE HIGH STANDARDS OF CUSTOMER SERVICE AND KEEP
IN LINE WITH BRANCH OBJECTIVE TO ALWAYS STRIVE TO MAKE
A SALE.
• TO ATTEND TO CUSTOMER QUERIES WITHIN THE SHORTEST TURNAROUND TIME. O TO ENSURE CUSTOMER SATISFACTION BEFORE, DURING, AND AFTER A SALE.
• HAVE A GOOD PRODUCT KNOWLEDGE AND KEEP UP TO DATE WITH COMPANY DEVELOPMENTS.
• RESPOND TO WEB ENQUIRIES PROMPTLY.
• RESPOND TO TELEPHONE ENQUIRIES PROMPTLY AND CAPTURE
ALL THE DETAILS REQUIRED I.E. FULL NAMES, PHYSICAL ADDRESS, TELEPHONE NUMBERS, EMAIL ADDRESS ETC.
• TO ENSURE THAT THE PAPER WORK AND FILES OF THE MAIDS ARE UP TO DATE. O IF CASH RECEIVED, ENSURE IT IS BANKED OR HANDED TO A DIRECTOR PROMPTLY.
• TO COMPILE BOOKINGS, LIST DAILY FOR INVOICING AND MAID
ALLOCATION
• TO ENSURE THAT ALL CLIENTS ARE INVOICED
• TO MAINTAIN CONTROL REGISTER FOR REGULAR CLIENTS, ENSURE THAT CUSTOMER DETAILS ARE ALL AVAILABLE I.E. NAME, ID NUMBER, HOME ADDRESS, CONTACT NUMBER.
• SHALL BE RESPONSIBLE FOR THE SALES AND BANKING RECONCILIATION FOR THE MONTH AND SUBMISSION OF THE MONTHLY SALES AND ANY OTHER REPORTS REQUIRED OF HIM/HER BY FINANCE.
• ANY OTHER DUTIES REQUIRED OF HIM/HER FROM TIME TO TIME.
• SALES FACILITATED BY YOU
• BALANCING OF AND RECONCILIATION OF SALES AND PAYMENTS.
• TO COMPLETE MONTHLY RECONCILIATION WITHIN ONE WEEK OF MONTH END.
• CUSTOMER LIAISON AND HANDLING OF MAID QUERIES.

REASON FOR LEAVING:
• CONTRACT ROLE THAT WAS THEN MADE REDUNDANT

CLEAN LIVING – SUPERVISOR – 01 OCTOBER 2014 TO 30 DECEMBER 2014

DUTIES
• CLEANING OF ALL HOLIDAY FLATS
• TAKING MY TEAM OUT TO THE PLACES BOOKED TO BE CLEANED
FOR THE DAY AND SUPERVISING
• ALSO TAKING CONTROL OF ALL COMPLAINTS OF CLIENTS AND TO SORT THIS OUT AS SOON AS POSSIBLE.

REASON FOR LEAVING:
• RELOCATED BACK TO JOHANNESBURG

THE AA – SERVICE RECOVERY AND AA SHOP – EAST RAND MALL –
29/09/2014 – OCTOBER 2015

DUTIES
• CORRESPONDENCE CLERK
• ISSUING OF IDP AND ALL FOREIGN TRAVEL DOCUMENTS
• ASSISTING CLIENTS WITH ALL TRAVEL ARRANGEMENTS IN SOUTH AFRICA AND INTO AFRICA

REASON FOR LEAVING:
• CONTRACT ROLE THAT AND THE CONTRACT EXPIRED

DISCOVERY INSURE – DISCOVERY INSURE SPECIALIST – 01.2014
– 07.2014

DUTIES
• GENERAL ADMINISTRATION
• AMENDING POLICIES AND UPDATING OF DETAILS AND OR BANKING DETAILS ASSIST CLIENTS WITH QUOTES FOR NEW
POLICIES ACTIVATE POLICIES IF QUOTES ARE ACCEPTED
PROCESS OF GENERAL CLAIMS

REASON FOR LEAVING
• CONTRACT ROLE THAT WAS THEN MADE REDUNDANT

WHITE COTTAGE – ADMIN ASSISTANT – 09.2013 – 11.2013

DUTIES
• ADMINISTRATIVE WORK O GENERAL SALES O PROCESSING OF
CUSTOMER ORDERS
• ENSURING ORDERS ARE READY FOR CLIENTS COLLECTION PROCESSING OF SALES ORDERS AND INVOICES

REASON FOR LEAVING:
• THIS WAS A CONTRACT ROLE

MIWAY INSURANCE – MOTOR DRIVABLE AGENT – 02.2013 –
07.2013 – FINANCIAL SERVICES

DUTIES
• REGISTERING NEW CLAIMS O APPOINTING OF SERVICE
PROVIDERS
• ASSISTING SERVICE PROVIDERS WITH
• OUTSTANDING PAYMENTS
• FINALIZING OF CLAIMS
• PAYING OF CLAIMS
• HANDLING QUERIES OF CLIENTS O HANDLING QUERIES /
COMPLAINTS OF CLIENTS ENSURING SLA’S ARE MET ASSISTING WITH GENERAL PAYMENTS

REASON FOR LEAVING:
• CONTRACT ROLE

SEEKING EMPLOYMENT – 11.2012 – 01.2013

FNB INSURANCE BROKERS – CLAIMS ADVISOR – NON MOTOR –
05.2009 – 12.2012 – FINANCIAL SERVICES

DUTIES
• REGISTERING NEW CLAIMS
• APPOINTING OF SERVICE PROVIDERS
• ASSISTING SERVICE PROVIDERS WITH OUTSTANDING PAYMENTS FINALIZING OF CLAIMS PAYING OF CLAIMS HANDLING QUERIES
OF CLIENTS HANDLING QUERIES / COMPLAINTS OF CLIENTS
ENSURING SLA’S ARE MET ASSISTING WITH GENERAL PAYMENTS

REASON FOR LEAVING:
• WANTED TO SECURE ALTERNATIVE EMPLOYMENT AS FNB WAS GOING THROUGH A RETRENCHMENT PROCESS

SA UNDERWRITERS – CLAIMS ADVISOR – MOTOR AND NON
MOTOR – 03.2008 – 04.2009 – FINANCIAL SERVICES

DUTIES
• REGISTERING NEW CLAIMS
• APPOINTING OF SERVICE PROVIDERS O ASSISTING SERVICE PROVIDERS WITH OUTSTANDING PAYMENTS FINALIZING OF
CLAIMS PAYING OF CLAIMS HANDLING QUERIES OF CLIENTS
HANDLING QUERIES / COMPLAINTS OF CLIENTS ENSURING SLA’S
ARE MET ASSISTING WITH GENERAL PAYMENTS

REASON FOR LEAVING
• GOT A CALL FROM FNB WITH A MUCH BETTER SALARY PACKAGE

STANDARD BANK INSURANCE – CLAIMS ADVISOR – BUILDINGS
DEPARTMENT – 11.2007 – 03.2008 – FINANCIAL SERVICES

DUTIES
• REGISTERING NEW CLAIMS
• APPOINTING OF SERVICE PROVIDERS
• ASSISTING SERVICE PROVIDERS WITH OUTSTANDING PAYMENTS FINALIZING OF CLAIMS PAYING OF CLAIMS HANDLING QUERIES
OF CLIENTS HANDLING QUERIES / COMPLAINTS OF CLIENTS
ENSURING SLA’S ARE MET ASSISTING WITH GENERAL PAYMENTS

REASON FOR LEAVING:
• CAREER GROWTH

HOUSE WIFE – 04.2007 – 11.2007

OUTSURANCE -CLAIMS ADVISOR – BUILDINGS DEPARTMENT AND
NON MOTOR DEPARTMENT – 09.2002 – 03.2007 – FINANCIAL SERVICES

DUTIES
• REGISTERING NEW CLAIMS O APPOINTING OF SERVICE PROVIDERS
• ASSISTING SERVICE PROVIDERS WITH OUTSTANDING PAYMENTS FINALIZING OF CLAIMS PAYING OF CLAIMS HANDLING QUERIES
OF CLIENTS HANDLING QUERIES / COMPLAINTS OF CLIENTS
ENSURING SLA’S ARE MET ASSISTING WITH GENERAL PAYMENTS

REASON FOR LEAVING
• RELOCATED TO JHB WITH
• HUSBAND FROM PTA

CARNIVAL CRUISE LINES – CABIN STEWARD – 07.2001 – 08.2002 –
TRAVEL

DUTIES
• ASSISTING CLIENTS WITH ALL QUERIES AND REQUESTS
• A CRUISE SHIP STEWARD, OR CABIN STEWARD, IS A KEY PART OF THE HOUSEKEEPING STAFF ON BOARD A CRUISE SHIP,
RESPONSIBLE FOR SERVICING THE ROOMS OF PASSENGERS ON BOARD THE CRUISE SHIP AND MAKING SURE THEY WERE CLEANED TO A GOOD STANDARD.
• THE ROLE INVOLVES LARGE AMOUNTS OF CUSTOMER SERVICE,
AND SUCCESS IS OFTEN MEASURED THROUGH THE FEEDBACK OF GUESTS, SO MAKING THEIR STAY ENJOYABLE IS THE AIM OF THE GAME.
• THE STEWARD, ALONGSIDE A HOUSEKEEPING ROLE, WOULD ALSO BE EXPECTED TO HELP OUT IN A CAPACITY IN THE BAR OR
RESTAURANT OF THE SHIP, SO THEY NEED TO BE VERSATILE, FRIENDLY AND WILLING TO HELP OUT WHEREVER YOU WOULD BE NEEDED.

REASON FOR LEAVING
• CONTRACT ROLE AND RETURN TO SA

NYATHI FLEET MAINTENANCE – ADMINISTRATION ASSISTANT –
07.2001 – SERVICES

DUTIES
• CAPTURING INVOICES
• DEALING WITH CHEQUES FOR PAYMENTS FOR CLIENT AND
SALARIES PETTY CASH MANAGEMENT CAPTURING OF CREDITORS GENERAL OFFICE ADMIN DUTIES

REASON FOR LEAVING
• TEMP ROLE WHILE AWAITING HER INTERNATIONAL WORKING
VISA

JACKLIN ENTERPRISES – CLIENT
CARE/RECEPTION/CORRESPONDENCE ROOM – CALL CENTRE –
02.2000 – 06.2001 – SERVICES

DUTIES
• DEALING WITH CLIENT COMPLAINTS /QUERIES VIA EMAIL, FAXES,
MAIL AND TELEPHONICALLY SORTING EMAILS, MAIL, FAXES, MAIL
ATTENDANCE REGISTER MANAGEMENT CREDIT CARD SALES
PROCESSING HANDING NEW SUBSCRIPTIONS DEALING WITH
STATIONERY, MEDICINE, AND GROCERIES CHEQUES COLLECTIONS
COURIER SERVICES MANAGEMENT GENERAL DATA CAPTURING

REASON FOR LEAVING
• WANTED TO GO AND WORK ON THE CRUISE LINERS

AUTOMOBILE ASSOCIATION OF SOUTH AFRICA – SWITCHBOARD
OPERATOR/TRAVEL CONSULTANT/LEGAL JUNIOR SECRETARY –
CALL CENTRE – 11.1995 – 01.2000 SERVICES

DUTIES
• HANDLING ALL INCOMING AND OUTGOING CALLS [+/- 1000 CALLS A DAY] SCREENING ALL INCOMING CALLS GENERAL
ADMINISTRATION GENERAL SECRETARIAL DUTIES ASSISTING
CLIENT WITH QUERIES ASSISTING CLIENTS WITH BRANCHQUERIES ASSISTING BRANCH MANAGER WITH DUTIES HANDLING
SOS CALLS AND ASSISTING CLIENTS AND DISPATCHING
ASSISTANCE TO CLIENTS TYPING LETTERS FOR 6 LEGAL ADVISORS

REASON FOR LEAVING:
• WAS BASED AT MENLYN BRANCH AND THEY WERE TALKING OF
CLOSING SOME OF THE STORES DOWN AND THERE WOULD HAVE
BEEN IMMINENT RETRENCHMENTS

EDUCATION

Secondary Education
o Florida High School 1995
Subjects
o Afrikaans o English o Accountancy o Business Economics
o Biology
o Economics
Tertiary Educations
o Tourism Management Diploma o Intec College – 1998 – 2001 Completed
Short Term Insurance Qualifications
o Busy with RE 5
o Writing Exam Booked and Not Paid Yet for the 15 February 2024

Fais Credits
o Attached to CV o I have 74 Credits. o Finishing my last credits through Albatross Academy
DOFA Report attached.
References
1. Arno Du Toit – 072 372 9606