Baswabile Ndaba
Administrator/Sales Agent/Customer Advisor
I am Dedicated self-disciplined individual with experience extensive within Administration and Customer service environment with proficiencies to provide excellent customer service and build strong relationship. Highly resourceful and dynamic to provide effective strategies to enhance the business.
My objective is to increase my comprehensive knowledge, experience, high standards encourage growth and innovation, and I am in pursuit of an organization that can offer that.
With the skills, experience, knowledge, and abilities I will be able to combine my insight and creativity to contribute towards the company that is helping clients to build, grow, measure and protect their most important asset their brand.
Education
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2022-2024
BCom in Business Administration at UNISA
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I am Studying part Time towards the BCom in Business Administration
Experience
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2020 Jan-Dec 2020
Admin Learnership at Afrox
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• Organized and scheduled appointments and meetings
• Produced and distributed correspondence memos, letters, faxes, and forms
• Assisted in the preparations of regularly scheduled reports.
• Developed and maintain a filing system.
• Submitted and reconciled expenses reports.
• Provided general support to visitors.
• Provided information by answering questions and requests.
• Generate reports.
• Handled multiple projects.
• Prepared and monitor invoices.
• Carried out administrative duties such as filing, typing, copying, binding, scanning,
etc.
• Wrote letters and emails on behalf of other office staff.
• Covered the reception desk when required.
• Replied to emails, telephone, and face to face inquiries.
• Answered telephone calls and passed them.
• Greeted and assisted visitors to the office.
• Photocopied and printed out documents on behalf of other colleagues.
• Conducted data entries. -
2021 Jan-Oct 2021
Admin and invoicing clerk at Grandmark International
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• Processed bank deposits.
• Reconciled financial statements.
• Prepared, sent, and stored invoices.
• Contacted clients and sent reminders to ensure timely payments.
• Submitted tax forms.
• Identified and addressed discrepancies.
• Reported on the status of accounts payable and receivable.
• Updated internal accounting databases and spreadsheets.
• Recovered outstanding debts.
• Handled clients account queries.
• Initiated new procedures for billing. -
2021 Dec-July 2022
Warehouse clerk at Ambrod
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• Tracked and logs all product inventory, ensured there are no discrepancies or
losses.
• Accepted deliveries of company products and stored them accordingly.
• Ordered and restocks new supplies.
• Received customer and client orders.
• Packed and shipped orders for delivery.
• Inspected all orders being received and shipped, checking for damage, defective
parts, and missing items.
• Operated forklift or other machinery required for transporting large orders and heavy
products.
• Addressed and resolves any complaints about products, shipping speeds, or
damaged items.
• Used WMS (Warehouse Management Software) programs to monitor inventory and
balance accounts.
• Kept warehouse area clean and organized.
• Reported to warehouse supervisor or management to alert them of any issues with
shipping or receiving. -
2022 Aug- 2023 April
Clearing Clerk/Admin(temp) at Afrox
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• Complied with the requirements of the quality management systems
• Tracked containers
• Batched bill of entries for submission to customs
• Tracked customs entries and releases
• Coordinated office activities and operations to secure efficiency and
compliance to company policies.
• Supervised administrative staff and divided responsibilities to ensure
performance.
• Managed agendas/travel arrangements/appointments etc. for the upper
management.
• Managed phone calls and correspondence (e-mail, letters, packages etc.)
• Supported budgeting and bookkeeping procedures.
• Create and update records and databases with personnel, financial and other
data
• Tracked stocks of office supplies and place orders when necessary •
Submitted timely reports and prepare presentations/proposals as assigned.
• Assisted colleagues whenever necessary.