Andiswa Zanokuhle Dyonase
Virtual Assistant
Dedicated and highly organized Virtual Assistant with 5 years of experience providing exceptional administrative support to clients from various industries. Proficient in managing tasks remotely, I excel in time management, communication, and problem-solving. I am seeking opportunities to leverage my skills to help businesses streamline operations, enhance productivity, and achieve their goals.
Provide administrative support to clients by managing calendars, emails, and appointments.
Draft and edit documents, reports, and presentations with a keen eye for detail.
Handle data entry, research tasks, and internet-based projects efficiently.
Manage social media accounts, schedule posts, and engage with followers.
Arrange travel itineraries, hotel bookings, and transportation for clients.
Coordinate with vendors, clients, and team members to ensure smooth project execution.
Maintain confidentiality of sensitive information and adhere to strict deadlines.
Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Excellent time management and organizational skills
Strong written and verbal communication abilities
Data entry and research proficiency
Customer service and client relationship management
Tech-savvy with a quick learning ability
References: Available upon request.
I am dedicated to delivering high-quality virtual assistance, helping clients focus on their core objectives while I handle the administrative workload efficiently. Please feel free to contact me at [email protected] or 0722957662 to discuss how I can contribute to your organization’s success as a Virtual Assistant.
- Active listening skills
- Communication skills both written and verbal
- Customer service
- Detail orientated
- Learning skills
- problem solving skills
- Project Management skills
- Time management
Education
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May 2023- May 2023
Certificate in Digital marketing at Mancosa
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This certificate in Digital Marketing equips me with essential skills for success in the digital landscape. Covering topics like SEO, social media marketing, email campaigns, and analytics, it provides a comprehensive understanding of digital channels. I have learnt to create effective online strategies, optimize websites for search engines, engage with audiences on social platforms, and measure campaign performance. This certification is ideal for marketers, business owners, and aspiring professionals seeking to thrive in the digital age. It validates expertise in leveraging digital tools to drive brand visibility, customer engagement, and business growth.
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May 2023 to May 2023
120 hour Tefl Certificate at Teacher Record
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A 120-hour TEFL (Teaching English as a Foreign Language) certificate is a comprehensive program designed to prepare individuals for teaching English to non-native speakers. It covers teaching methodologies, lesson planning, classroom management, and language assessment techniques. Participants learn how to adapt teaching strategies for different age groups and proficiency levels. This certification is essential for aspiring ESL (English as a Second Language) teachers, whether abroad or online, and is highly regarded by employers worldwide. It ensures educators have the necessary skills to create engaging and effective English language learning experiences, promoting effective communication and cultural exchange.
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Jan 2013 to June 2016
3 year Diploma in Travel and Tourism Management at IIE Rosebank College
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A Diploma in Travel & Tourism Management is a comprehensive program focusing on the intricacies of the travel industry. It covers a wide range of topics such as destination management, tour planning, customer service, marketing, and logistics. Students gain insights into the cultural and economic aspects of global tourism. This diploma equips individuals with essential skills to excel in roles within travel agencies, tour operators, airlines, and hospitality sectors. It also emphasizes sustainability and responsible tourism practices. Graduates are prepared to handle diverse customer needs, create memorable travel experiences, and contribute to the thriving travel and tourism industry.
Experience
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10/2021 to 03/2022
Outbound Call Center Agent at Pharmacy Direct
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•Built rapport and created positive experiences to enhance customer satisfaction
and trust.
•Developed product knowledge and stay updated on promotions to effectively communicate product benefits and maximize sales opportunities.
•Accurately record customer information to maintain accurate records for future follow-ups.
•Met and exceeded sales targets to drive productivity and contribute to business success.
•Conducted follow-up calls to ensure customer satisfaction and explore additional sales opportunities.
•Conducted market research and provide feedback to gain insights for business improvement.
•Adhered to company policies and protocols to maintain professionalism and compliance -
| 03/2020 to 12/2020
Receptionist at Carocept
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• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company -
03/2016 to 02/2020
ADMINISTRATOR/BUSINESS OFFICE MANAGER at Wellseated
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• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Targeted new customers to grow geographic reach and increase revenue.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel -
08/2015 to 12/2015
CONCIERGE/ IN-SERVICE TRAINING at Incredible Tours and Travel
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• Maintained front desk’s concierge book to provide visitors with access to relevant local information.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment