Valore Property Services
Valore Property Services
Valore Property Services
Schedule: Full-Time · 5 Days/Week · Remote · UK Timezone Shifts: We require cover across morning (6 am – 3 pm) and evening (2 pm – 11 pm) UK hours. We’ll confirm your shift with you based on your preference and availability — tell us what works for you when you apply.
Who We Are
We are a fast-growing Short Let / Airbnb Management company managing a portfolio of high-quality properties across the UK. Our mission is to create clean, modern, well-managed homes that combine the warmth of home with the standards of a boutique hotel.
We are systems-driven, guest-obsessed, and highly process-focused. We value ownership, clarity, and consistency. As we grow, we’re expanding our guest experience team and hiring reliable, professional VAs to deliver first-class guest support across the day.
Why This Role Exists
Great guest experience is the heart of our business. Whether you’re on an earlier or later shift, your work directly reduces last-minute guest issues, prevents check-in failures, protects our reviews, and keeps operations running smoothly. This is a front-line execution role, not an admin or onboarding position — we want people who take ownership and resolve, not just relay.
What You’ll Be Doing
This is a full-time, remote Guest Experience role. Each shift is 9 hours total: 8 paid working hours + 1 unpaid lunch break.
Guest Communication & Support
Respond to guest messages via Airbnb, Booking.com, and Guesty
Handle check-ins, check-outs, access issues, FAQs, and guest concerns
Proactively prepare and send check-in / check-out information
Resolve issues within guidelines, and handle escalations and complaints calmly — including on the phone when needed
Maintain calm, professional communication at all times
Arrival Readiness & Verification
Complete guest ID verification and screening ahead of check-in
Ensure same-day arrivals are verified, paid (or actively followed up), and set up with check-in instructions before arrival
Follow up early on unpaid bookings, deposits, or missing guest details — no surprises at check-in time
Clearly flag anything incomplete, with next steps assigned
Operational Coordination
Coordinate with cleaners via Turno
Flag missed cleans, access issues, or readiness risks
Track linen shortages or guest-reported maintenance issues
Confirm property readiness for same-day arrivals
Daily Handover & Documentation
Complete a clear end-of-shift handover in ClickUp covering tasks completed, ongoing issues/risks, and escalations/follow-ups
Ensure inboxes, tasks, and checklists are clean before logging off
Who You Are
Strong written and verbal English
Confident using Airbnb, Booking.com, and Guesty (SuiteOp experience a plus)
Calm under pressure and solution-focused — you run with a problem and come back with solutions, not just questions
Highly organised with strong follow-through
Background in hospitality, guest experience, or virtual assistance preferred
Comfortable working across multiple systems at once
Reliable, detail-driven, and professional, with a solid backup for power/internet outages
Tools You’ll Use
Guesty · SuiteOp · Turno · ClickUp · Google Sheets & Docs · WhatsApp
What You’ll Get
Hourly Rate: From $6.50/hour, with room to increase for the right candidate based on experience
Hours: 8 paid hours per shift + 1 unpaid lunch hour
Performance bonuses
Annual bonus opportunity: up to 10% based on KPIs and company performance
Paid leave: 20 paid holiday days per year
Career growth: opportunity to progress into senior or lead VA roles as the company scales
How to Apply
To be considered, please submit all of the following:
Your CV
Your preferred shift and your availability in UK time (which days and hours you can reliably work)
An internet speed test dated within the last 7 days
A photo of your home office setup and a one-line note on your backup for power/internet outages (UPS, generator, pocket wifi, co-working space)
A 1-minute video introduction
Answer this scenario in writing: “A guest messages at 11pm to say the door code isn’t working and they’re locked out and stressed. Walk me through exactly what you’d say and do, step by step.”
Two professional references (name, relationship, email, phone number)
Incomplete applications will not be considered.
Why Join Us?
You’ll be joining a fast-growing, remote team where your work directly impacts guest satisfaction, operational stability, and business growth. We value ownership, clear communication, high standards, and people who take pride in doing things properly. If you’re reliable, process-driven, and want to grow with a modern hospitality business, we want to hear from you.
Guest Experience Virtual Assistant x 2
We are a fast-growing Short Let / Airbnb Management company managing a portfolio of high-quality properties across the UK. Our mission is to create clean, modern, well-managed homes that combine the warmth of home with the standards of a boutique hotel. We are systems-driven, guest-obsessed, and highly process-focused. We value ownership, clarity, and consistency. As we grow, we're expanding our guest experience team and hiring reliable, professional VAs to deliver first-class guest support across the day.