Website TidyWay
TidyWay is looking for a full-time Operations & Customer Support Assistant to help manage the day-to-day operations of our growing residential cleaning company in Ontario, Canada.
This is not a typical data-entry VA position. We’re looking for someone who is highly organized, communicates exceptionally well, thinks independently, and can stay calm when several things are happening at once.
You’ll work directly with the owner and help keep our customers, cleaners, and daily schedule running smoothly.
Your responsibilities will include:
- Responding to customer texts, emails, and general questions
- Monitoring upcoming cleaning appointments and making sure everything is properly assigned and ready to go
- Communicating with cleaners about appointments, availability, access instructions, photos, and other operational details
- Following up when information is missing or something needs attention
- Updating customer and appointment information in our systems
- Helping coordinate schedule changes, reschedules, and other day-to-day issues
- Reviewing cleaner photos/checklists and making sure appointments have been properly completed
- Following established processes for common customer service and operational situations
- Escalating unusual or important situations to the owner when needed
- Assisting with other administrative and operational tasks as the company grows
We’re looking for someone who:
- Has excellent written and spoken English
- Is comfortable communicating professionally with customers
- Is extremely reliable and responsive during working hours
- Pays close attention to details and doesn’t need to be repeatedly reminded about outstanding tasks
- Is comfortable learning new software and systems
- Can make sensible decisions independently while also knowing when something should be escalated
- Can manage multiple conversations and priorities without losing track of details
- Has previous customer service, administrative, operations, scheduling, or virtual assistant experience
Experience working remotely with a Canadian, American, UK, or Australian company is an advantage, but not required.
Working hours: This is a full-time position supporting a Canadian business during Eastern Time business hours. Exact hours can be discussed during the interview.
We’re looking for someone interested in a long-term position who can grow with the company. As you become familiar with our systems and processes, there will be opportunities to take ownership of more of the company’s day-to-day operations.
Operations & Customer Support Assistant
TidyWay is a growing residential cleaning company based in Ontario, Canada. We combine professional local cleaning services with technology we've built in-house to make booking and managing home cleaning simple for both customers and cleaners. We're a young, fast-growing company with ambitious expansion plans, and we're building the systems and team needed to support that growth. We care strongly about reliability, communication, customer experience, and creating straightforward systems for the people who work with us. This role will work closely with the owner and become an important part of TidyWay's day-to-day operations as the company grows.