The Flex
The Flex
The Flex
About the job
About The Flex
At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.
Our proprietary Property Management System (PMS) powers this revolution — automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.
We’re building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and creating unforgettable experiences, you’ll thrive here.
🎯 The Role
As a Guest Experience Ambassador, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.
You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation.
This is a dynamic, people-first role — ideal for someone who loves helping others, stays composed under pressure, and wants to shape a new global standard in hospitality.
⚙️ Key Responsibilities
Guest Support – Be the main point of contact for guests via chat, email, and phone — responding promptly, kindly, and efficiently.
Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay runs smoothly.
Issue Resolution – Take full ownership of challenges, find creative solutions, and transform potential frustrations into moments of delight.
Proactive Communication – Anticipate guest needs, share clear updates, and provide thoughtful recommendations.
Feedback & Insights – Collect and analyze guest feedback to help refine our systems, processes, and service standards.
Collaboration – Work closely with Operations, Product, and Tech to enhance the end-to-end guest journey.
🧠 What You Bring
Excellent communication skills — fluent in English (French or other languages are a plus).
Experience in hospitality, short-term rentals, or customer service.
Tech-savvy and confident using PMS, CRM, and digital support tools.
Calm, empathetic, and professional — even when things get busy.
Sharp attention to detail, a proactive mindset, and a genuine passion for people.
🌍 Why Join The Flex
Make an Impact – Help shape how people experience home and travel across the world.
Grow Fast – Join a rapidly scaling company with global ambitions and real career opportunities.
Collaborate Globally – Work with a diverse, high-performing international team.
Remote-First Culture – Work from anywhere; we care about results, not hours.
Earn Rewards – Competitive salary with performance-based incentives.
🧩 The Flex
We’re Not Just Another Property Company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and a human touch.
If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.
Guest Experience Ambassador Remote
At The Flex, we believe renting a home should be as easy as buying an item from Amazon, that means ensuring our guests have an abundance of choice and flexibility to cancel if their plans change. We aim to help landlords stop paying excessive management fees and help renters live and work comfortably anywhere in the world.