IT Help Desk Technician (L2)

We are looking for a skilled and motivated Level 2 Help Desk Technician to join our team.

This role is available part-time or full-time.

Responsibilities
•Respond to incoming support requests through both email-based ticketing and live phone calls
•Provide Tier 2 technical support for business clients
•Troubleshoot and resolve issues related to Windows PCs, servers, and basic networking
•Escalate complex issues appropriately while maintaining ownership and communication
•Support Microsoft 365 environments (Outlook, Teams, SharePoint, user management)
•Assist with onboarding new users, device setup, and IT documentation
•Work within ticketing and monitoring systems to ensure timely resolution

Qualifications
•2+ years experience in a help desk or MSP support role preferred
•Strong knowledge of Windows 10/11, Active Directory, and Microsoft 365
•Familiarity with basic networking concepts (DNS, DHCP, VPNs, firewalls)
•Excellent troubleshooting and customer communication skills
•Organized, reliable, and comfortable working independently

Preferred Experience
•Experience in an MSP environment
•Exposure to security tools such as endpoint protection or MDR platforms
•Familiarity with remote management tools (RMM, ticketing systems)

Requirements
•Fast internet, and backup power is a must.
To Apply Please send your resume and a brief introduction to: [email protected]

IT Help Desk Technician (L2)