Somewhere
Somewhere
Somewhere
About the job
Concierge & Reservation Agent (Remote)
Location: Remote
Compensation: $1,300/month
Industry: Hospitality & Resort Management
Schedule: Flexible hours with availability to support guest needs across time zones
About The Role
A premier resort and marina in the Bahamas is looking for a warm, detail-oriented, and highly responsive Concierge & Reservation Agent to join their remote guest services team. This is a front-line support role focused on delivering world-class service to guests before, during, and after their stay at a luxury island destination.
You’ll be the first point of contact for guest inquiries, booking requests, and personalized concierge services, helping create memorable experiences from the moment of first contact.
Key Responsibilities
Manage reservations via phone, email, and booking platforms with speed, accuracy, and professionalism
Deliver personalized concierge services, including dining, excursion, spa, and transportation arrangements
Maintain expert knowledge of resort offerings, amenities, and island activities
Assist with guest inquiries from pre-arrival to post-departure, ensuring consistent and thoughtful communication
Coordinate with on-site departments to guarantee a smooth guest experience
Maintain accurate guest records and support administrative needs as required
Qualifications
Previous experience in hospitality, travel coordination, or luxury customer service
Strong written and spoken English; excellent email and phone etiquette
Ability to multitask across systems and communication platforms
Familiarity with booking and reservation systems (CloudBeds or similar is a plus)
Self-motivated with a calm, solution-focused approach
Comfortable working flexible hours across time zones
Detail-oriented and eager to deliver personalized, five-star service remotely
Why Apply?
Be the remote face of an exclusive luxury resort brand
Enjoy flexible hours and the opportunity to work from anywhere
Make a real impact on guest satisfaction and vacation experiences
Join a globally curated talent pool where hospitality meets excellence
Concierge & Reservations Agent
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