Telemarketing Manager – Outbound Call Centre

Location: Remote
Hours: [Insert working hours]
Salary: [Insert salary]
Employment Type: Full-time / Part-time

We are looking for an experienced Telemarketing Manager to recruit, develop and manage a small team of outbound telemarketing agents.

The successful candidate must have previous experience managing an outbound call centre or telemarketing team, ideally while working with businesses based in the UK or Europe.

Key Responsibilities
Recruit, interview and onboard new telemarketing agents.
Manage the daily performance of a small outbound calling team.
Set individual and team targets, KPIs and minimum performance standards.
Monitor call volumes, contact rates, lead generation, appointment bookings and sales conversions.
Implement effective call tracking and performance-reporting systems.
Review call recordings and provide regular coaching and feedback.
Create and improve outbound calling scripts, objection-handling guides and sales processes.
Conduct regular team meetings, training sessions and performance reviews.
Identify underperformance quickly and introduce appropriate improvement plans.
Motivate the team to consistently achieve weekly and monthly targets.
Work with senior management to develop new outbound campaigns.
Provide clear daily, weekly and monthly performance reports.
Ensure agents maintain accurate records within the company CRM system.
Maintain high standards of professionalism when contacting UK and European customers.
Essential Experience
Applicants must have:

Previous experience managing a small outbound call centre or telemarketing team.
Proven experience recruiting, training and managing telemarketing agents.
Experience setting and monitoring KPIs and performance targets.
Strong knowledge of call tracking, CRM systems and performance reporting.
Experience listening to calls and coaching agents to improve results.
A proven record of improving team productivity, lead generation or conversion rates.
Excellent spoken and written English.
Strong leadership, organisational and communication skills.
The confidence to hold team members accountable for agreed targets.
Experience working with or on behalf of businesses located in the UK or Europe.
Preferred Experience
Preference will be given to candidates with experience in:

Business-to-business outbound calling.
Lead generation and appointment setting.
Managing remote telemarketing teams.
UK or European sales campaigns.
Recruiting and building a telemarketing team from the ground up.
Developing commission structures and performance incentives.
Performance Measures
The Telemarketing Manager will be responsible for monitoring areas including:

Calls completed.
Decision-makers contacted.
Qualified leads generated.
Appointments booked.
Conversion rates.
Follow-up completion.
Call quality.
Attendance and working hours.
Individual and team target achievement.
How to Apply
Please send your CV together with a short covering letter explaining:

The size of the telemarketing teams you have previously managed.
Your experience recruiting and training outbound callers.
The KPIs you have previously used to measure performance.
Any experience working with UK or European businesses.
Examples of improvements you have made to team performance.
Applications without relevant outbound telemarketing management experience may not be considered.

Telemarketing Manager – Outbound Call Centre