Scaled Inc
Scaled Inc
Scaled Inc
About the Job
Join a Leading IT Talent Partner!
Scaled Inc is a premier staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We specialize in delivering world-class expertise and outstanding service to our clients.
We’re expanding our team and looking for Remote Desktop Support Engineers with expertise in Office 365, Cloud Infrastructure, Desktop Support, and Virtualization to join our growing workforce.
Your Role
As a Remote Desktop Support Engineer, you will play a crucial role in enhancing and supporting IT operations for our clients.
Note: This is a night shift role.
Responsibilities
Office 365 Migrations & Deployments: Configure, deploy, and migrate Office 365 applications (Exchange Online, SharePoint Online, Teams). Experience migrating from on-premises servers to Office 365 is a plus.
Desktop Support: Assist with software installations, Intune deployments, and troubleshooting for project teams.
Windows Server Administration: Manage Active Directory, Group Policy, DNS, and other key server components.
IT Security: Implement security measures to protect IT infrastructure.
IT Project Collaboration: Work closely with project teams to support deployed systems.
Documentation: Maintain comprehensive records of IT processes, procedures, and configurations.
What We’re Looking For
5+ years in desktop support, specializing in Office 365, Azure, desktop support, and server administration.
Strong expertise in Azure cloud services (Azure AD, Virtual Machines, Storage).
Proficiency in Office 365 apps (Exchange Online, SharePoint Online, Teams).
Experience supporting both Windows and macOS, including hardware troubleshooting and software installations.
Hands-on experience with Windows Server environments (Active Directory, DNS, Group Policy).
Bonus Skills
Familiarity with Intune deployments.
Experience with virtualization technologies (e.g., VMware).
Knowledge of security best practices and IT infrastructure protection.
Highly Preferred Certifications
MCSE Certification
Azure Certified
VMware Certified
Cybersecurity Certifications (e.g., SANS, GIAC, Fortinet)
Why Join Us?
At Scaled Inc, we invest in our employees and offer:
Competitive salary
Career growth & professional development
A collaborative, supportive work environment
Exposure to cutting-edge technologies & solutions
Home Office Requirements
To ensure optimal productivity in a remote work environment, candidates must have:
Dedicated Home Office: A quiet, private workspace with a door to minimize distractions.
High-Speed Internet: Fibre connection with at least 50 Mbps upload and download speeds.
Computer Equipment: A laptop or desktop capable of handling IT support tasks efficiently.
Audio & Video Setup: A headset for clear communication and a webcam for video conferencing.
Backup Power Solution: A reliable backup power source to maintain connectivity during outages.
Remote Desktop Support Engineer – Night Shift (US Hours)
Technical talent is becoming more and more difficult to find and retain, which makes building and growing a profitable MSP a real challenge. Scaled was founded by MSP owners for the MSP industry to specifically address this issue. We provide highly experienced, hard working South African technical talent to MSP’s at a fair and predictable price.