Customer Support Specialist

About the job

🚨 We’re Hiring on behalf of our client : Customer Support Specialist 🚨

💷 ZAR 12,500 – 25,000 Per Month | 📍 Remote – South Africa Based Candidates | 🕘 Mon–Fri, 7:00am–5:00pm

A fast-growing, UK-based equipment services company is looking for a talented and motivated Customer Support Specialist to join their operations team.

This role isn’t just about answering phones — it’s about building long-term relationships, solving problems before they arise, and becoming a trusted point of contact for valued customers across the UK.

If you’re proactive, organised, and genuinely enjoy helping others, this could be your next big opportunity.

🔧 What You’ll Be Doing:

Building and nurturing strong customer relationships from first enquiry to final off-hire
Managing orders, quotes, and service queries via phone, email, and website
Acting as a key liaison between customers and internal departments (sales, transport, workshop, warehouse)
Keeping CRM and internal systems updated with all account activity and hire data
Proactively communicating order status, resolving queries, and managing expectations
Contributing to the continuous improvement of support processes and customer experiences

🔍 What We’re Looking For:

Experience in a customer support or account management role
Comfortable with high-volume communication and task management
Strong communicator – both written and verbal
Excellent attention to detail and organisational skills
Proficiency with Microsoft Office (Outlook, Word, Excel)
A self-starter who thrives in fast-moving, team-oriented environments

Nice to Have:

Experience working in an SME or equipment hire/logistics business
Background in B2B customer service or client-facing operations

💼 Why Join?

🏖️ 25 days holiday + UK Bank Holidays
💡 Recognition & incentive programs
🤝 Supportive, down-to-earth team culture where “teamwork” actually means something
🚀 Real opportunities to grow, shape the role, and take on more responsibility

Customer Support Specialist