Website Sagan Recruitment
Leasing & Customer Support Specialist-(HR36262)
Location: Remote (Latin America or South Africa preferred)
Salary Range: 1000-1200 USD/month
Work Schedule: Monday to Friday, 08:00 AM – 04:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
We are a data-driven real estate investment firm specializing in the acquisition and institutional-grade operation of self-storage facilities across America’s Heartland. We combine engineering discipline with a people-first culture, transforming fragmented assets into high-performing businesses through automation, professional management, and unmatched grit.
Position Overview:
We are seeking a high-energy, hungry professional to serve as the primary point of contact for our storage customers. This is not a passive support role; you will be responsible for resolving complex inquiries while actively converting inbound leads into paid rentals. You will act as the face of the machine, ensuring every customer receives exceptional service while driving facility revenue.
Key Responsibilities:
Manage high-volume inbound phone calls, emails, and texts to address customer concerns and technical inquiries.
Consult with prospective tenants to understand their storage needs and recommend appropriate unit sizes.
Independently resolve customer disputes and billing issues using critical thinking and defined SOPs.
Convert leads into signed rental agreements to hit monthly occupancy and revenue targets.
Qualifications:
Near-native spoken and written English with a minimal, professional accent for US-based phone support.
A proven ability to handle objections and close sales in a customer-service environment.
Proficiency in Google Suite and comfort learning industry-specific tools like Cubby (CRM) and CallRail.
Ability to work independently in a fast-paced, remote environment with a focus on truth-seeking and low error ratios.
Nice-to-Haves:
Background in the self-storage, property management, or real estate industries.
Experience using task management tools like ClickUp or knowledge bases like Notion.
A builder mindset – experience documenting or improving existing processes.
Why Should You Join Us?
Fully remote
Performance-based incentives and a health incentive upon successful completion of the three-month probation period
Leasing & Customer Support Specialist-(HR36262)
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.