Website Sagan Recruitment
POSITION: Client Support Specialist
Location: Remote
Schedule: Monday to Friday, 8:00 AM – 4:00 PM (EST)
Compensation: 1500 – 2300 USD/month (plus portal-migration performance bonus)
Note: Independent contractor position
WE’RE LOOKING FOR SOMEONE WHO HAS:
* Manage and resolve incoming support requests via tickets, chat, and email within a 24-hour SLA.
* Guide clients through active software portal migrations, providing clear onboarding, training, and step-by-step technical guidance.
* Handle customer escalations and policy pushback (such as courtesy release requests and towing enforcement guidelines) with firm, professional communication.
* Perform database audits and maintain accurate client records to ensure platform data integrity.
* Execute delegated ad-hoc sales and administrative support tasks within a 48-hour response window.
* Track recurring client issues, ticket trends, and software migration roadblocks to recommend operational improvements.
* Collaborate with internal operations and leadership to escalate complex account issues effectively.
If you meet these requirements, we’d love to receive your application.
Client Support Specialist – (HR91096)
Sagan represents a technology-driven property management solutions provider dedicated to streamlining operations for property managers, residents, and service partners. The organization prioritizes responsive client support, seamless platform onboarding, and clear policy enforcement to maintain operational standards across its software and service ecosystem.