Website Sagan Recruitment
POSITION: Client Success Manager (B2B Agency)
Location: Remote (Africa, CEE or LATAM)
Schedule: Monday to Friday; 8:00 AM – 5:00 PM (EST)
Compensation: 2500 USD/month
Note: Independent contractor position
WE’RE LOOKING FOR SOMEONE WHO HAS:
* Lead new client onboarding calls, ensuring all accounts complete onboarding within 7 calendar days.
* Serve as the primary point of contact for client communication, account updates, and strategic reviews.
* Proactively monitor campaign performance and account health metrics to prevent churn and maintain at least 90% gross client retention.
* Conduct retention and escalation calls, turning difficult conversations into clear, accountable action plans.
* Collaborate closely with internal delivery teams to ensure client requests and campaign deliverables are executed on schedule.
* Identify client growth opportunities and recommend additional services when aligned with client goals.
If you meet these requirements, we’d love to receive your application.
Client Success Manager (B2B Agency)- (HR94392)
Sagan represents a specialized operating branch and marketing consulting arm dedicated to helping roofing contractors scale. We provide lead generation support, marketing strategy, and account optimization to help roofing company owners build predictable revenue and grow their businesses.