Operations Manager

About the job
Operations Manager: Drive Client and Staff Success at a Fast-Growing Legal Staffing Company

About Us

We’re RemoteLegalStaff, a fast-scaling, founder-led company helping U.S. law firms grow through offshore legal talent. We move fast, operate lean, and are obsessed with delivering excellence to both our clients and our staff. Our team is global, our culture is high-trust and fast-paced, and our bar is high.

The Role

We’re hiring an Operations Manager to lead a small team of Client Success Managers (CSMs), who manage our law firm clients and their remote staff. Your mission is simple, but not easy: ensure every client and every staff member is successful.

You’ll oversee your CSMs, resolve client and staff escalations, and make sure issues are addressed decisively and fast. You won’t be managing the operations of the whole company, just your team, but you’ll be held to high standards of ownership, speed, and results.

This is not a soft coaching role. You need to be comfortable holding people accountable, making tough calls, and being direct even if it doesn’t win popularity points.

What You’ll Do

Manage 2 or more Client Success Managers (and eventually more)
Own the client experience and ensure client satisfaction, retention, and expansion
Jump into client or staff issues early, solve them quickly, and prevent repeat problems
Coach your CSMs to improve performance, judgment, and speed
Monitor team workload and results; track key KPIs and take action when targets aren’t met
Improve systems, processes, and communication to make the team faster and more effective
Collaborate with leadership on key initiatives and cross-functional improvements

You’ll Thrive Here If You…

Are obsessed with client and staff success
Move quickly, make decisions confidently, and fix things without drama
Have strong management instincts and aren’t afraid to be the “bad guy” when needed
Are direct, clear, and calm under pressure
Love tracking performance and driving results
Think like an operator and act like an owner
Can navigate tough conversations with professionalism and clarity

This Isn’t for You If…

You need to be liked more than you need to get results
You avoid confrontation or hesitate to make hard decisions
You need constant oversight or wait for permission
You struggle to prioritize or move fast under pressure
You don’t take full ownership for your team’s outcomes
You find feedback hard to give or receive
You’d rather build systems than solve problems

Requirements

3 or more years of experience in operations, client success, or team leadership
Proven ability to manage people, resolve issues, and hit performance goals
Experience in a fast-paced, remote, or service-based environment
Excellent communication and leadership skills
Strong judgment and business acumen
Available full-time during U.S. business hours

What We Offer

A leadership seat in a growing, mission-driven company
Full ownership of your team and outcomes
A close-knit, high-performing culture
Remote work with a global team
Competitive compensation
Lots of PTO
Health and wellness stipend
Annual performance-based bonus opportunities
Ongoing training and development
 

Operations Manager