Lead Employee Experience Partner

About the job
About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What This Job Can Offer You

Design and optimize global People processes (onboarding, mobility, offboarding, etc.) to reduce friction and improve quality and consistency.
Drive automation and tooling improvements to eliminate manual work, reduce response time, and increase scalability across the People team.
Partner with Product, Engineering, and IT to evolve internal infrastructure, HR platforms, and cross-functional workflows supporting employee lifecycle events.
Lead complex projects and act as an escalation point for ambiguous or cross-functional operational challenges.
Enable internal team maturity through documentation, knowledge management, and implementation of best practices.

2025 Focus Areas

Build and implement automations across top-volume service requests (e.g., reporting line changes, time off, contract updates).
Redesign onboarding and mobility workflows to improve employee clarity and operational handoffs.
Establish a self-service documentation library to reduce inbound volume and increase knowledge accessibility.
Partner with Product to evolve internal employee support tooling and reduce friction in cross-functional handoffs.

Key Performance Metrics

Process improvement velocity: # of workflows redesigned, documented, or automated per quarter
Operational efficiency: Reduction in manual touchpoints, duplicated work, or turnaround time across People Ops tasks
Tool and platform adoption: % of People team enabled on key tools and workflows
Employee experience impact: CSAT / feedback scores on People interactions and lifecycle moments
Knowledge accessibility: Reduction in repeated inquiries due to clearer documentation and support resources

What you bring

Experience in People Operations or HR in a global, fast-scaling environment, with a proven track record of optimizing processes and improving employee experience.
Strong process design skills: ability to map, redesign, and document workflows for scalability and clarity.
Proficiency with automation and HR technology (e.g., HRIS, ticketing systems, workflow automation tools such as Zapier, Workato, or native platform automations).
Analytical mindset with the ability to interpret data and translate insights into operational improvements and measurable results.
Project management expertise: comfortable leading cross-functional initiatives from scope definition to delivery, with clear milestones and outcomes.
Excellent stakeholder management skills: including the ability to partner effectively with Product, Engineering, IT, and other internal teams.
Strong written and verbal communication skills, particularly in creating clear, accessible documentation for global audiences
Comfort with ambiguity and problem-solving: skilled at navigating complex, unclear situations and creating structure.

Bonus: Experience in a fully remote, distributed environment and familiarity with asynchronous communication best practice

Practicals

You’ll report to: Director of Global People Enablement
Team: People
Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $55,250 USD to $124,300 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Lead Employee Experience Partner