Project Manager

About the job
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.

Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).

We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Project Manager to help spearhead the overall look and feel of our features and services.

We are looking for a Project Manager with expertise in private health insurance and experience in managing vendor operations within the EOR industry. In this role, you will be responsible for benchmarking benefits across countries, standardizing internal and external knowledge, building SOPs, and reporting on revenue and margins related to private health insurance. You will play a critical role in improving client experiences, ensuring operational scalability, and supporting strategic decision-making through data and process excellence.

What you’ll be doing:

Lead and manage cross-functional projects related to private health insurance benefits, pricing structures, and vendor onboarding
Benchmark local and global health insurance offerings to enhance competitive positioning
Create and maintain standard operating procedures (SOPs) and internal knowledge bases
Build and maintain external documentation and playbooks for client-facing teams
Analyze and report on revenue, margin, and performance metrics for insurance-related offerings
Collaborate closely with BusOps Management, Legal, Product, and Client Services to ensure seamless delivery of benefits
Own vendor relationships, negotiations, and performance tracking
Manage client escalations related to health insurance, ensuring prompt and accurate resolution
Support compliance reviews and process improvements related to benefits administration
Manage invoicing and reconciliations for insurance vendors, ensuring accuracy, compliance, and timeliness
Drive improvements to the product roadmap by surfacing operational pain points and collaborating with Product to scope and prioritize platform automation and tooling enhancements

What you’ll need:

Good understanding of private health insurance frameworks (global or regional)
3-5 years in project or program management roles, ideally within SaaS, HRTech, or insurance/EOR field
Proven experience in vendor sourcing and management
Experience in client-facing roles, handling escalations and delivering solutions
Ability to work across multiple teams with a strong sense of ownership, urgency, and problem-solving mindset
Excellent documentation, reporting, and communication skills
Good knowledge of Gsheet/Excel
Bonus: Familiarity with tools like Confluence, Jira, Zendesk. Airtable, or other project management tools

Project Manager