Offboarding Manager EMEA

About the job
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.

Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).

We are a small but strong team of 150 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Offboarding Manager to help spearhead the overall look and feel of our features and services.

We are seeking a detail-oriented and empathetic Offboarding Manager to manage employee offboarding processes for an Employer of Record (EOR) company on behalf of our global clients. In this role, you will ensure a seamless, compliant, and professional offboarding experience for departing employees while safeguarding our clients’ interests and maintaining compliance with local labor laws.

What you’ll be doing:

Offboarding Coordination:
Manage the end-to-end offboarding process for employees across multiple countries and jurisdictions
Collaborate with clients to gather necessary documentation and information to initiate offboarding procedures
Compliance and Documentation:
Ensure all offboarding activities adhere to local labor laws and EOR-specific regulations
Prepare, review, and process termination documentation such as final pay calculations, release agreements, and exit letters
Maintain accurate records of offboarded employees and associated documentation
Communication and Support:
Act as a primary point of contact for clients, providing guidance and updates throughout the offboarding process
Communicate with employees professionally, ensuring they understand the offboarding steps and have access to necessary resources
Handle sensitive conversations with departing employees while maintaining confidentiality and professionalism
Payroll and Benefits:
Coordinate with payroll teams to ensure accurate processing of final settlements, unpaid wages, and applicable benefits
Oversee the deactivation of benefits, systems access, and other employee entitlements
Process Improvement:
Identify opportunities to improve the offboarding process and enhance the overall experience for clients and employees
Stay up to date on labor law changes, compliance requirements, and best practices in the EOR industry

Skills*:

Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance
Attention to detail: Hiring people globally means being compliant in every country we operate in and translating our client’s requirements perfectly every time
Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences
Excellent communication skills: as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways. Excellent English (both written and verbal) is a must
Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution
Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked

What you’ll need:

Proven experience in employee offboarding, HR operations, or a similar role, preferably in the EOR or global employment industry
Strong understanding of global labor laws, termination practices, and compliance requirements
Exceptional organizational skills with attention to detail and accuracy
Excellent interpersonal and communication skills, with the ability to handle sensitive situations tactfully
Ability to work in a fast-paced environment and manage multiple offboarding cases simultaneously

Why work at Remofirst?

Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly
Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
Compensation and perks are great! Competitive compensation. Work equipment of your choice. 100% remote work. PTO regulated by local statutory
Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.

Offboarding Manager EMEA