Email & SMS Account Manager | Remote

About the job

[Retention Marketing Experts…]We Want to Consider You for the Most Important Role at Our Fast-Growing Retention Marketing Agency

You will handle client communication for 8-10 accounts while taking full responsibility over strategy and client success – and you will oversee your team of a Copywriter, Designer, and Technician.

Compensation:

~$3.5K-4.5k/month OTE
Will be servicing 6-10 clients at full capacity
Typically set up as a base monthly payment + bonus incentives based on individual client goals
Full-time role

Benefits:

100% remote role
Team environment with weekly training calls and growth-focused meetings
We prefer prompt contact between 9am-5pm Eastern time, but you have the freedom and flexibility to work your own schedule/hours
Career:

We have the goal of helping you progress in your skill set and career
Direct 1-on-1 training and education on everything Email & SMS and retention marketing
Weekly skill sessions with our whole team
Evaluation based on client success driven KPIs
Potential to advance into a Director of Operations role in the future
Work Environment:

Autonomous role within our systems, with guidance and contact typically on a daily basis with leadership and other team members
Work with a team of individuals looking to expand their skillsets and absolutely crush it for our clients
Spontaneous discord calls with team members for ‘cowork’ sessions and just to bounce things off each other throughout the work day
Clear expectations, systems, and KPIs meant to lead you to success while advancing your skill set
Challenging environment, trying to make you better in many skill sets and helping you advance rather than just coasting by
Culture:

Our mission is to expand and grow in all areas:
Clients: We aim to absolutely crush it for our clients on a monthly basis to help them expand and grow
Individual: Each person should individually expand and grow in their skill sets on a consistent basis
Agency: We want to continuously expand and grow as an agency along the way
How we work:
Speed + quality: We want to produce world-class work in everything that we do, and do it at the fastest pace we can

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Project Manager Mission:

1) Manage and take responsibility for all client communication

2) Manage and take responsibility for all client strategy and success

3) Facilitate the onboarding process for new clients

4) Build out campaign calendars for clients

5) Create tasks and provide guidance to our team so they can produce quickly and at a high quality

6) Review copy and give strategic edits/feedback to copywriters

7) Review designs and give strategic edits/feedback to designers

8) Ensure all tasks/projects are completed on time, and ensure team members are aware of what needs to be done

9) Answer questions any team members may have, and communicate with them regularly

10) Implement anything clients might request by formatting the task/project in a way that the team can act on

11) Communicate professionally with clients in Slack, over email, and on Zoom calls

Competencies:

STRONG knowledge of Email & SMS marketing strategies for Ecommerce brands and other types of businesses

Great knowledge of Klaviyo and technical aspects of Klaviyo

Strong direct response and branded copywriting knowledge

Basic knowledge of using Figma and tweaking designs

Perfect or near perfect English

Strong communication skills for both the team and with clients

Work horse

Strong desire to produce fantastic results for our clients

Email & SMS Account Manager | Remote