RecruitMyMom
RecruitMyMom
RecruitMyMom
Job Description
This is a remote position.
A boutique consulting firm is looking for a full-time, remote Zoho & Tech Support Consultantto support delivery across Zoho-based systems, client support, and technology-driven consulting projects. This role is ideal for someone early in their career with a strong interest in technology, systems, and automation, who is eager to grow into a fully-fledged Zoho and consulting specialist.
You’ll work closely with senior consultants, developers, and clients across the United States and South Africa, gaining hands-on exposure to real-world implementations while developing both technical and consulting skills. The role operates in a remote environment aligned to US business hours and offers clear learning and growth opportunities.
Responsibilities:
Zoho System Support & Administration
Assist with the administration and configuration of Zoho applications, including Zoho CRM, Zoho Desk, Zoho Creator, and Zoho Book.
Maintain and update system records, user access, and permissions.
Support data integrity and system cleanliness through regular audits.
Assist with workflow automation, custom modules, and reporting.
Client & Internal Support
Provide first-line technical support to internal teams and clients.
Troubleshoot basic system issues and escalate complex queries to senior consultants.
Assist with user onboarding, training, and system documentation.
Maintain timely, clear, and professional communication with stakeholders.
Project & Process Support
Support consulting projects by assisting with system setup, testing, and implementation.
Assist in creating user guides, training materials, and process documentation.
Contribute to process improvement initiatives and system optimisations.
Support data analysis and reporting as required.
Learning & Development
Actively participate in training, mentoring, and upskilling opportunities.
Stay up to date with Zoho product updates and best practices.
Demonstrate a proactive approach to learning new tools, technologies, and platforms.
Requirements
1- 2 years of work experience, including internships or entry-level roles.
Exposure to Zoho (Zoho CRM, Zoho Desk, Zoho Creator, Zoho One) or a strong willingness to learn quickly.
Strong interest in technology, systems, and process improvement.
Strong communication, problem-solving, and analytical skills.
Ability to work independently while collaborating within a remote team.
Tech-savvy with a strong systems and automation mindset.
High attention to detail and data accuracy.
Clear, professional written and verbal communication.
Strong organisational and time management skills.
Positive, collaborative, and coachable attitude.
Proactive and resourceful approach to problem-solving.
Fast learner with the ability to adapt to new tools and platforms.
High level of integrity and professionalism.
Benefits
Comfortable working US business hours.
Fully remote role within a growing Zoho & automation consultancy.
Hands-on exposure to real client implementations and consulting work.
Structured learning, mentoring, and upskilling opportunities.
Opportunity to work with US-based clients from day one
Zoho & Tech Support Consultant
RecruitMyMom is a leading South African recruitment agency, connecting local and global businesses with top-tier talent—ranging from skilled professionals to C-Suite executives. We recruit for permanent, contract, freelance and fractional roles, including maternity cover, virtual assistants, and executive-level hires. We specialise in placing highly skilled professionals, with a strong track record in helping experienced mothers grow their career, return to the workforce, transition careers, and secure flexible opportunities. Our tailored approach ensures the perfect match between employer needs and candidate aspirations, making hiring efficient, seamless, and impactful. For international companies hiring in South Africa, we also provide Employer of Record (EOR) Professional Services, ensuring compliant and hassle-free workforce management. Whether you need in-office professionals, remote specialists, or fractional C-Suite leaders, RecruitMyMom is your trusted recruitment partner—helping you build a high-performing, flexible, and future-ready workforce.