Service Intake Coordinator

About the job

Help Keep Operations Running Smoothly, Right From Home

Are you highly organized, quick to respond, and great at juggling priorities? We’re looking for a Service Intake Coordinator to serve as the communication hub between our clients, technicians, and internal teams—all from the comfort of your home..

This isn’t just an admin role—it’s a critical part of delivering prompt, professional service in the fast-moving electronic security industry.

What You’ll Do:

Monitor and manage a high volume of service emails and requests daily
Log, prioritize, and assign service tickets in a clear, efficient manner
Confirm service issues with clients and keep them updated on progress
Coordinate across departments to ensure timely resolutions
Keep detailed notes in our ticketing system so nothing falls through the cracks
Act as the go-to point for communication between clients, technicians, and internal teams
Escalate issues when necessary to make sure service-level agreements are met

What You Bring:

Prior experience in service coordination, dispatching, or administrative support
Industry background in electronic security, tech support, or field services preferred
Excellent communication in written and spoken English
A responsive, proactive work style—you stay ahead of emails and follow-ups
Sharp attention to detail and ability to multitask
Experience with ticketing and scheduling systems

This is a remote, full-time role where your organization and communication skills will help ensure we keep our clients secure and satisfied. If you enjoy fast-paced environments and making processes run smoothly, we’d love to meet you.

Service Intake Coordinator