Onboarding / Customer support specialist

About the job

PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. Our proprietary trading platform and integration with MetaTrader 5 (MT5) provide our clients with a robust and versatile trading experience.

We are looking for an Onboarding Specialist/Customer support specialist to join our team to develop business opportunities to drive growth and market penetration.

The position does not involve aggressive cold sales, but rather helping new clients navigate the platform and ensuring they have a smooth onboarding experience. This role is focused on guiding new users from the registration process to their first successful deposit.

The main responsibility will be:

Establishing effective communication with clients
Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing
Helping clients understand the platform and supporting them throughout the process of making a deposit
Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications).
Collaboration with the management and IT/Support departments

Discover your Fit:

Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.
Background in sales is crucial.
Proficiency in English(clear accent)
Strong negotiation, communication, and interpersonal skills, with an analytical mindset.

We are ready to provide for you:

100% remote job
Competitive salary
Opportunity to work in international and cross-functional team with challenging and in-demand product
Medical insurance after probation period
Additional sick leaves every 6 months
Birthday gifts

Are you interested? Let’s talk!

Onboarding / Customer support specialist