Website Polar build
Full-Time Appointment Setter / Lead Conversion Executive
South Africa – Remote | UK Hours
We are a growing UK-based home improvement and construction group specialising in luxury kitchens, bathrooms, interiors and residential construction projects across London and the surrounding areas.
We are looking for an experienced, energetic and highly organised full-time Appointment Setter / Lead Conversion Executive based in South Africa.
This is not a cold-calling-only role. We generate a consistent flow of inbound enquiries through Meta, Google and other marketing channels. Your primary responsibility is to contact, qualify, nurture and convert these enquiries into qualified, attended appointments for our UK sales team.
CRITICAL REQUIREMENT – 5-MINUTE LEAD RESPONSE
Every new inbound lead must be contacted within 5 minutes wherever possible during working hours.
Speed-to-lead is one of the most important KPIs for this position.
The successful candidate must be comfortable immediately stopping other non-urgent activities when a new lead arrives and making the first call.
If the prospect doesn’t answer, you will follow a structured multi-channel follow-up process using:
Telephone
WhatsApp
SMS
Email
Voicemail/voice notes
Automated and manual GoHighLevel follow-up
One unsuccessful call does not mean the lead is lost.
GOHIGHLEVEL EXPERIENCE – ESSENTIAL
Previous hands-on GoHighLevel (GHL) experience is essential.
Please do not apply if you have never actively worked inside GoHighLevel.
You should be comfortable with:
GHL Conversations
Opportunities and pipelines
Contact management
Tasks and follow-ups
Appointment calendars
Calling/dialler
SMS and email
Lead status management
Workflow/automation awareness
Updating notes after every conversation
Moving opportunities through pipeline stages
Managing no-answer and nurture sequences
Reactivating older leads
You do not need to be a GHL developer, but you must be a confident daily user.
RESPONSIBILITIES
You will take ownership of new enquiries from the moment they enter our CRM.
Your responsibilities will include contacting new leads within 5 minutes, establishing what project the customer is considering, qualifying their location, budget, timescale and decision-making position, understanding their requirements, and booking appropriate showroom, telephone, video or site appointments.
You will also:
Follow up aggressively but professionally with unanswered leads.
Confirm appointments before they take place.
Reduce cancellations and no-shows.
Rebook cancelled appointments.
Follow up quotations and prospects where instructed.
Reactivate older leads within our database.
Keep every lead accurately updated within GHL.
Work closely with our UK sales and management team.
Provide daily reporting on lead activity and appointments.
PROJECT TYPES
You’ll speak with UK homeowners considering projects including:
Luxury Kitchens | Bathrooms | Interior Design | Media Walls | Home Renovations | Extensions | Loft Conversions | Design & Build
Individual project values can range from approximately £15,000 to £250,000+, so we require someone confident speaking with homeowners considering significant investments in their properties.
WHO WE ARE LOOKING FOR
The ideal candidate will have previous experience in:
Appointment setting
Inbound lead conversion
Telesales
High-ticket sales
UK customer communication
Home improvement, construction, property, kitchens, bathrooms, solar or similar industries
You must have:
Excellent spoken English
Excellent telephone manner
Essential GoHighLevel experience
Strong objection-handling skills
Confidence speaking to UK homeowners
Persistence with follow-up
Excellent CRM discipline
Reliable high-speed internet and professional home-working environment
WORKING HOURS
Full-time, Monday–Friday
Working hours aligned with the UK business day.
This is intended to be a dedicated full-time position. We are not looking for someone simultaneously managing multiple appointment-setting clients during our working hours.
KEY PERFORMANCE INDICATORS
Performance will be measured primarily on:
Speed-to-lead – target under 5 minutes
Contact rate
Lead qualification rate
Qualified appointments booked
Appointment attendance/show rate
Follow-up completion
No-show recovery
Old-lead reactivation
CRM/GHL accuracy
Sales generated from appointments
We care about quality and attended appointments, not simply filling a calendar with poorly qualified bookings.
APPLICATION REQUIREMENTS
Please provide:
CV/resume.
Details of your appointment-setting experience.
Details of your GoHighLevel experience.
Details of any experience calling UK customers.
Industries you have previously worked within.
Your previous appointment-setting KPIs/results.
Your current salary expectations.
Your notice period/availability.
A 60–90 second voice recording introducing yourself and explaining why you would be suitable for this position.
Shortlisted candidates will complete a live telephone role-play based on a genuine UK homeowner enquiry.
We are looking for someone who wants to become a long-term member of our sales team, take ownership of our lead pipeline and grow with the business.
APPOINTMENT SETTER
Full-Time Appointment Setter / Lead Conversion Executive South Africa – Remote | UK Hours We are a growing UK-based home improvement and construction group specialising in luxury kitchens, bathrooms, interiors and residential construction projects across London and the surrounding areas. We are looking for an experienced, energetic and highly organised full-time Appointment Setter / Lead Conversion Executive based in South Africa. This is not a cold-calling-only role. We generate a consistent flow of inbound enquiries through Meta, Google and other marketing channels. Your primary responsibility is to contact, qualify, nurture and convert these enquiries into qualified, attended appointments for our UK sales team. CRITICAL REQUIREMENT – 5-MINUTE LEAD RESPONSE Every new inbound lead must be contacted within 5 minutes wherever possible during working hours. Speed-to-lead is one of the most important KPIs for this position. The successful candidate must be comfortable immediately stopping other non-urgent activities when a new lead arrives and making the first call. If the prospect doesn’t answer, you will follow a structured multi-channel follow-up process using: Telephone WhatsApp SMS Email Voicemail/voice notes Automated and manual GoHighLevel follow-up One unsuccessful call does not mean the lead is lost. GOHIGHLEVEL EXPERIENCE – ESSENTIAL Previous hands-on GoHighLevel (GHL) experience is essential. Please do not apply if you have never actively worked inside GoHighLevel. You should be comfortable with: GHL Conversations Opportunities and pipelines Contact management Tasks and follow-ups Appointment calendars Calling/dialler SMS and email Lead status management Workflow/automation awareness Updating notes after every conversation Moving opportunities through pipeline stages Managing no-answer and nurture sequences Reactivating older leads You do not need to be a GHL developer, but you must be a confident daily user. RESPONSIBILITIES You will take ownership of new enquiries from the moment they enter our CRM. Your responsibilities will include contacting new leads within 5 minutes, establishing what project the customer is considering, qualifying their location, budget, timescale and decision-making position, understanding their requirements, and booking appropriate showroom, telephone, video or site appointments. You will also: Follow up aggressively but professionally with unanswered leads. Confirm appointments before they take place. Reduce cancellations and no-shows. Rebook cancelled appointments. Follow up quotations and prospects where instructed. Reactivate older leads within our database. Keep every lead accurately updated within GHL. Work closely with our UK sales and management team. Provide daily reporting on lead activity and appointments. PROJECT TYPES You’ll speak with UK homeowners considering projects including: Luxury Kitchens | Bathrooms | Interior Design | Media Walls | Home Renovations | Extensions | Loft Conversions | Design & Build Individual project values can range from approximately £15,000 to £250,000+, so we require someone confident speaking with homeowners considering significant investments in their properties. WHO WE ARE LOOKING FOR The ideal candidate will have previous experience in: Appointment setting Inbound lead conversion Telesales High-ticket sales UK customer communication Home improvement, construction, property, kitchens, bathrooms, solar or similar industries You must have: Excellent spoken English Excellent telephone manner Essential GoHighLevel experience Strong objection-handling skills Confidence speaking to UK homeowners Persistence with follow-up Excellent CRM discipline Reliable high-speed internet and professional home-working environment WORKING HOURS Full-time, Monday–Friday Working hours aligned with the UK business day. This is intended to be a dedicated full-time position. We are not looking for someone simultaneously managing multiple appointment-setting clients during our working hours. KEY PERFORMANCE INDICATORS Performance will be measured primarily on: Speed-to-lead – target under 5 minutes Contact rate Lead qualification rate Qualified appointments booked Appointment attendance/show rate Follow-up completion No-show recovery Old-lead reactivation CRM/GHL accuracy Sales generated from appointments We care about quality and attended appointments, not simply filling a calendar with poorly qualified bookings. APPLICATION REQUIREMENTS Please provide: CV/resume. Details of your appointment-setting experience. Details of your GoHighLevel experience. Details of any experience calling UK customers. Industries you have previously worked within. Your previous appointment-setting KPIs/results. Your current salary expectations. Your notice period/availability. A 60–90 second voice recording introducing yourself and explaining why you would be suitable for this position. Shortlisted candidates will complete a live telephone role-play based on a genuine UK homeowner enquiry. We are looking for someone who wants to become a long-term member of our sales team, take ownership of our lead pipeline and grow with the business.