Training and Change Coordinator

About the job
Change and Training Coordinator

Type: Contract

Duration: 10 months

Summary

We are seeking a proactive and detail-oriented Change and Training Coordinator to lead organizational change management and training activities for our ERP Phase 2 implementation and all related releases. This role will be responsible for developing and executing change management strategies, creating communication and training materials, coordinating training delivery, and ensuring business readiness for system changes. A key focus will be leveraging our ServiceNow Knowledge Base module to centralize and share training materials, job aids, FAQs, and other support resources. The ideal candidate will have strong communication skills, a deep understanding of change adoption best practices, and experience supporting ERP or large-scale technology projects.

Key Responsibilities

Partner with the ERP Phase 2 program team to plan and execute change management strategies that promote user adoption and minimize disruption.
Develop and maintain a change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
Design, develop, and deliver training content (presentations, job aids, e-learning modules, videos) tailored to various user groups.
Coordinate and schedule training sessions, both virtual and in-person, ensuring participation across impacted departments and sites.
Manage communications related to system changes, including newsletters, announcements, intranet updates, and stakeholder briefings.
Potentially utilize the ServiceNow Knowledge Base module to publish, maintain, and organize training materials, job aids, FAQs, and other self-service resources for end users.
Collaborate with functional leads to identify training needs for all major releases and ensure appropriate materials and delivery methods are in place.
Conduct post-training evaluations and user feedback sessions to measure training effectiveness and adjust as needed.
Serve as the primary point of contact for end-user questions related to upcoming changes and release readiness.
Maintain a library of change and training documentation for ongoing reference and knowledge transfer.
Ensure change management and training activities align with SOx compliance requirements and organizational governance standards.
Support continuous improvement by recommending enhancements to change management, training processes, and knowledge base utilization.

Qualifications

Bachelors degree in Communications, Human Resources, Organizational Development, Business, or related field.
3+ years of experience in change management, training coordination, or communications for large-scale technology or ERP projects.
Demonstrated ability to plan, develop, and execute change management and training initiatives from start to finish.
Strong writing, editing, and presentation skills with the ability to adapt communication for various audiences.
Proven experience designing and delivering engaging training in multiple formats (instructor-led, e-learning, virtual).
Experience utilizing and managing ServiceNow Knowledge Base or similar enterprise knowledge management platforms.
Proven experience working in SOx-compliant environments, ensuring training and change deliverables meet audit and control requirements.
Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, Teams) and familiarity with learning management systems (LMS).
Experience with NetSuite ERP or other large-scale ERP systems.
Background in renewable energy, utilities, or related industries is preferred.

Training and Change Coordinator