OpsArmy
OpsArmy
OpsArmy
About the job
Healthcare Insurance Coordinator (Full-Time)
Schedule: 45 hours/week | 9:00 AM – 5:00 PM PST
Location: Fully Remote
About The Role
We are seeking an experienced and detail-oriented Healthcare Insurance Coordinator to support our insurance verification and authorization processes. This role is ideal for someone with a strong background in U.S. healthcare insurance, who thrives in a structured, fast-paced, and compliance-driven environment.
What You’ll Be Responsible For
1. Verification of Benefits (VOB)
Contact insurance providers to verify patient eligibility and coverage
Accurately document payer responses in internal systems
Flag missing or unclear information for internal review
Follow payer-specific guidelines (e.g., Medicaid vs. commercial insurance)
2. Initial Authorization Support
Review patient intake documents and treatment recommendations
Complete payer-specific authorization request forms
Assemble and submit packets with supporting documents (e.g., treatment plans, credentials)
Use payer portals, fax, or email to submit authorizations
Track confirmation statuses and log any necessary follow-ups
3. Treatment Re-Authorization
Review clinical documentation and ongoing treatment plans
Summarize clinical data in alignment with payer requirements
Ensure all documentation meets compliance standards (e.g., measurable goals)
Copy and format relevant data (e.g., CPT codes, session logs)
Coordinate with clinicians for clarification and missing details
Track submission timelines to avoid lapses in treatment approvals
What Were Looking For
4+ years of experience in U.S. healthcare insurance coordination or revenue cycle management
Deep understanding of VOB, prior authorizations, and treatment re-authorizations
Familiarity with payer guidelines, including Medicaid and commercial plans
Experience working with insurance portals or healthcare systems
High attention to detail and ability to handle sensitive patient data securely
Excellent written and verbal communication skills in English
Reliable internet connection and ability to work consistently 45 hours per week
Healthcare Insurance Coordinator
OpsArmy is building AI-native back office operations as a service (OaaS). We help businesses run their day-to-day operations with AI-augmented teams, delivering outcomes across sales, admin, finance, and hiring. In a world where every team is expected to do more with less, OpsArmy provides fully managed “Ops Pods” that blend deep knowledge experts, structured playbooks, and AI copilots. Think of us as your operational infrastructure: running faster, leaner, and smarter business execution.