Agency Account Manager (Email & SMS)

About the job

Remote (you have to be available 9am-1pm PST)
Contract-based
Can be part-time (20hrs/week) or full-time

Dear Future Account Manager,

We are looking for a relationship-building wizard with exceptional organization skills and a “let’s do it” approach to serve as the primary point of contact for our clients while coordinating internal project operations. This dual role lets you drive client success while ensuring efficient execution through our team.

Ultimately, you will fully own client relationships and project management for 7, 8 and 9-figure ecommerce brands, managing strategists, copywriters, and designers, and reporting results that showcase our impact.

Finding an A+ Account Manager is the company’s #1 priority.

We’ve developed a great process for delivering great results for our clients. On our site, we say we 2-5X email revenue for clients, and it’s not an exaggeration – we regularly get those results. We have good processes and good systems (but if you can improve them – great!). More than anything else, we need a person who is ON IT and makes things happen – on time, with a smile, and while having a great time.

In this role you will:

Build strong client relationships (50%) – Be the primary contact for clients, conduct regular meetings, uncover needs and opportunities, focus on client satisfaction, translate client goals into actionable plans, and analyze results to showcase our impact.
Master project management (50%) – Manage multiple projects simultaneously in ClickUp, coordinate workflow between strategists, copywriters, and designers, establish clear timelines, ensure efficient information flow, resolve bottlenecks, and improve internal processes.

This is a leadership role — you’ll be a squad leader working directly with clients and managing our talented team of strategists, copywriters, and designers. Ideally, we’re looking for someone who’s done exactly this or similar work and can hit the ground running.

However, we’re also open to candidates from more junior roles who show exceptional potential and need some development. For the right person with less experience, this role offers many growth opportunities — whether that’s expanding your leadership skills, deepening your strategic expertise, or developing specialized knowledge in analytics and optimization.

Key Responsibilities

Client Relationship Management (50%)

Serve as the primary point of contact for assigned clients, building strong relationships and trust
Conduct regular client communications, meetings, and presentations
Uncover client needs, challenges, and opportunities through proactive conversations
Focus on client satisfaction and retention, providing an exceptional experience and proactively managing any concerns or challenges with stakeholders.
Gain a deep understanding of each client’s business, industry, and competitive landscape
Identify growth opportunities and collaborate with strategists to develop client-specific solutions
Monitor client satisfaction and address concerns before they become issues
Translate client goals into actionable plans for our team
Analyze the weekly and/or monthly results report delivered by the operational team, be proactive in its analysis before the report presentation meeting, and actively participate in these meetings.
Always analyze the market, competition, and the client’s website, sharing insights with the operational team and the client.
Be able to extract data and information from the general tools used in the accounts, structuring general reports.

Project Management (50%)

Manage projects in ClickUp, ensuring deadlines are met and deliverables are on track
Manage multiple projects simultaneously, ensuring delivery on time, with quality expectations, and in accordance with the scope hired by the client
Coordinate workflow between strategists, copywriters, and designers
Establish and maintain clear project timelines and expectations
Ensure efficient information flow between clients and internal team members
Identify and resolve project bottlenecks and resource constraints
Document client feedback and ensure proper implementation
Monitor team capacity and workload to prevent burnout
Contribute to improving internal processes and workflows

Where will you work?

We all work remotely and always have. We are scattered around the US, Canada, Serbia, Brazil, Argentina, Georgia, and other countries. This means you have the flexibility to work from home anywhere in the world – provided you are available 9am – 1pm Pacific hours (PST).

❗❗❗ Please note you’ll need to be online & actively working 9am-1pm PST consistently, every day. Please only apply if this can work with your lifestyle.

As our Account Manager, we expect you to be a self-starter, proactive in every way. You will be an essential contributor to our success with clients and our internal team.

Qualifications We’re Looking For:

2+ years experience in account management, client services, or project management, preferably in a marketing or agency environment
Background in ecommerce/DTC marketing
Strong client communication skills with the ability to build relationships remotely
Experience with project management tools (expertise in ClickUp is a big plus)
Understanding of ecommerce marketing principles and customer journey
Exceptional organizational skills with attention to detail
Problem-solving mindset and proactive approach to client needs
Ability to balance competing priorities and manage multiple clients simultaneously
Strong English communication skills, both written and verbal
Ability to work during required hours: 9am-1pm PST

Bonus Points:

Experience with email marketing platforms, especially Klaviyo
Understanding of email & SMS marketing metrics and analytics
Experience working in a remote team environment
Familiarity with broader marketing strategies beyond email
About Luck & Co

(https://luckandco.agency)

We’re a specialized email and SMS marketing agency dedicated to driving revenue for ecommerce brands doing EXCELLENT work. We are a small team (15 people), which means you get a lot of ownership of the projects you manage. We’re fun, real, down-to-earth, no-BS people, and looking for someone who’d be a great fit with this culture.

Perks:

A fun, flexible work environment
100% remote
Annual team retreats in cool places around the world (last year we went to Athens!)
Work with innovative ecommerce brands
Paid time off (after a year with us)
Clear path for growth as our agency expands
Competitive compensation
APPLY

Do you want to be on the front lines and directly involved with growing some of the coolest and most innovative companies in the world?

Agency Account Manager (Email & SMS)