Website LST Maintenance
JOB DESCRIPTION:
Company: LST Maintenance
Location: London, UK
Position: Full-Time
About LST Maintenance:
LST Maintenance is a growing property maintenance company providing reliable maintenance, repairs and refurbishment services throughout London.
Our services include:
Plumbing
Handyman services
Carpentry
Roofing
Painting and decorating
Property refurbishments
Waste removals
Home transportation
We are looking for a motivated, organised and confident individual to join our team and help manage daily office operations, customer enquiries and business development.
Main Responsibilities
1. Answering Phone Calls & Customer Service
Answer incoming phone calls professionally and politely.
Respond to customer enquiries about our services.
Understand what work customers need and collect relevant information.
Take customer details, addresses, contact numbers and job descriptions.
Respond to WhatsApp messages, emails and online enquiries.
Follow up with customers who have requested quotes.
Provide excellent customer service and represent LST Maintenance professionally.
2. Cold Calling & Business Development
Make outbound calls to potential customers and businesses.
Contact estate agents, letting agents, landlords, property managers and commercial businesses.
Introduce LST Maintenance and explain our services.
Generate new leads and identify potential maintenance contracts.
Follow up with previous customers and potential clients.
Build relationships with businesses that regularly require maintenance services.
Arrange appointments and opportunities for the management team.
Maintain a record of all calls, conversations and potential leads.
3. Administration & Office Management
Manage daily incoming enquiries and customer bookings.
Organise appointments and schedule maintenance jobs.
Coordinate with management and maintenance workers.
Prepare and send quotes and invoices as directed.
Keep customer records and job information up to date.
Maintain an organised customer and lead database.
Follow up on outstanding quotes and payments.
Monitor emails, WhatsApp and other communication channels.
Assist with general office duties and daily business operations.
What We Are Looking For:
The ideal candidate should:
Have excellent communication and telephone skills.
Speak fluent and professional English.
Be confident making outbound sales calls.
Have a friendly and professional telephone manner.
Be organised, reliable and able to multitask.
Have good computer skills, including Microsoft Office.
Be comfortable using email, WhatsApp and spreadsheets.
Have a proactive attitude and the ability to work independently.
Be confident speaking with customers and business owners.
Previous experience in administration, customer service, telesales or property maintenance would be an advantage.
Office Administrator / Customer Service
LST Maintenance is a London-based property maintenance company, headquartered in Camberwell, providing reliable, high-quality property maintenance, repairs and refurbishment services across London. We work with homeowners, landlords, estate agents, letting agents, property managers and commercial clients, delivering professional solutions for properties of all sizes. Our services include plumbing, handyman services, carpentry, roofing, painting and decorating, property refurbishments, waste removals and home transportation.