Remote Admin Assistant – Document Checking (UK Hours)

Keystone Estate Planning helps people in the UK put a Lasting Power of Attorney in place, the document that lets someone you trust make decisions for you if you ever cannot make them yourself.

Every one of those documents goes to a UK government body. If a date of birth is out by a day, or a postcode has a letter where a number should be, the whole application is rejected, and the customer has usually waited weeks by that point. You would be the last person to check before it goes out.

What you would do

• Check customer answers against the finished document, line by line, and flag anything that does not match
• Correct clear errors in our admin system, such as a name typed two different ways
• Take incoming customer calls, answer the straightforward questions, and book a call back for anything that needs a specialist
• Chase missing details, most often a date of birth or an address

Training

Full training is provided and paid. You do not need any background in this field. That includes GDPR and data protection training, and we cover both the time and the cost of it.

What you need on day one

• Genuine care about getting details right
• Clear, friendly spoken and written English, and confidence on the phone with older customers
• Reliable internet, a quiet space to take calls, and a headset

Hours and pay

• 10:00 to 16:00 UK time, Monday to Friday
• R17,600 to R20,900 per month depending on experience
• Fully remote and long term

You will see real customers’ personal information, including dates of birth, home addresses and decisions about their medical care. You would sign a confidentiality agreement before starting.

How to apply

Send your CV with a short note on why this role suits you. If you have done work before where accuracy really mattered, tell us about it.

Remote Admin Assistant – Document Checking (UK Hours)