Legal Client Intake Coordinator (Family Law)

About the job
JOB DUCK IS HIRING A LEGAL CLIENT INTAKE COORDINATOR (FAMILY LAW)

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Legal Client Intake Coordinator (Family Law) and play a vital front line role in shaping first impressions and guiding potential clients through their initial journey. In this position, you will manage incoming inquiries, handle phone calls with confidence and care, and help convert interest into scheduled legal consultations. Your daily impact will center on building trust, clearly explaining the value of working with an attorney, and ensuring every caller feels heard and supported. This role is ideal for someone who is naturally compassionate, highly responsive, and energized by balancing customer service with consultative selling. If you thrive in a people facing role where organization, empathy, and communication truly matter, this opportunity offers meaningful impact and steady growth.

Schedule:

8:00 AM – 5:00 PM [MST][MDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

Handling inbound intake calls and greeting prospective clients professionally and empathetically
Managing the sales-focused aspects of intake, including consultation conversion
Maintaining responsiveness to incoming leads and following up promptly
Scheduling consultations and coordinating appointment details accurately
Serving as the receptionist and primary point of contact for new inquiries
Explaining the value of legal services and guiding callers through the consultation process
Documenting all intake information accurately within the CRM

What We’re Looking For:

Minimum 1 year experience as an Intake Specialist required
Experience with US Family Law highly preferred but not required
Compassionate and empathetic approach to client interactions
Ability to explain the value of legal services clearly and ethically
Excellent written and verbal English skills
Honest and supportive communication style is a must
Highly responsive and well organized
Comfortable handling consultative sales conversations
Detail-oriented with strong follow up habits
Professional phone presence
Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
Quiet, distraction-free remote work environment

What’s In It for You?

Monthly compensation starting from 1142 USD to 1220 USD
Paid time off.
100% Remote, Full-Time, Long-Term Career Opportunity.
Parental leave.
Opportunities for professional development and training
Dedicated support from our team.
A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

Legal Client Intake Coordinator (Family Law)